JENNIFER HESS
Benton,USA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
31
31
years of professional experience
Work History
GENERAL MANAGER
ONVO
Scranton, PA
06.2021 - Current
- Complete daily paperwork, banking and stores
- Delegate daily tasks to team members and follow up to see task through
- Showcase professional customer service and promote discount card with full details of benefits to all customers
- Work as a team member in performing gas and diesel sales, as well as grocery sales and interacting the customers
- Manage and coach all employees, current and new to ensure they have the confident they need to complete they daily schedule
- Educate all employees of the company policies and expectations
- Ensure quality customer relationships with respect
OFFICE ADMNISTRATOR
MARINOS, MCDONALD AND KNECHT, LLP
Berwick, PA
08.2017 - 05.2021
- Greet visitors and clients, and direct them to the appropriate offices.
- File documents with the court ahead of the deadline.
- Scheduling meetings, appointments, and home visit arrangements for attorneys.
- Filtered emails based on importance and escalated issues to leadership.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
STORE MANAGER
YOUR CHOICE
Bloomsburg, PA
07.2014 - 06.2017
- Current Daily paperwork for day prior activity
- Bank deposits and store change
- Conducted store orders with Cooperbooth twice a week to keep store inventory full and readily available to our customers
- Checked with all vendors for the latest new items and made sure we would also have them available
- Managed scheduling for 12 employees monthly
- Conducted reviews for promotions and raises
- Preformed all daily duties in the store that I required my employees to do, I am a team player
- Review and approved billing invoices and expense reports
- Collected and reported information on competitive activity
- Offered feedback to executive-level managers on the effectiveness of strategies, selling programs and initiatives
- Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth
- Prevented store losses using awareness, attention to detail and integrity
- Computed accurate sales prices for purchase transactions
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Assisted customers with store and product complaints
RESIDENT SERVICE MANAGER
VILLAGE SQUARE APARTMENTS
Bensalem, PA
10.2009 - 06.2014
- Oversee 12 men, assign orders, follow up with residents, take calls and write up work orders from residents, take rental payments, confirm purchase order with vendors, schedule vendors weekly, order for maintenance shop supplies, reports daily, email leasing office with new move outs, schedule walk-thru with new potential residents as well as move-out walk-thru, confirm new move ins and see thru renovations
- Drafted meeting agendas supplied advance materials and executed follow-up for meetings and team conferences
- Managed the receptionist area, including greeting visitors, responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to the building
- Wrote reports and correspondence from dictation and handwritten notes
- Maintained an up-to-date department organizational chart
- Supplied key cards and building access to employees and visitors
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Facilitated working relationships with co-tenants and building management
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Received and screened a high volume of internal and external communications, including email and mail
- Managed daily office operations and maintenance of equipment
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
ASSISTANT MANAGER
BAKER SHOES
Langhorne, PA
06.1994 - 12.2009
- All back-office operations
- Cash deposits and bank receipts
- Authorized payment of invoices and returned merchandise
- Organized and located inventory and updated store spreadsheets
- Ran weekly and monthly strategy reports to analyze business trends and make recommendations
- Selected Merchandise based on the most favorable price and quality
- Uphold stock levels and proper pricing for multiple product lines
- Conducted staff meetings with sales personnel to introduce new merchandise
- Displayed the appropriate signage for products and sales promotions
- Arranged items in favorable positions and areas of the store for optimal sales
- Designed displays to make the store experience interactive and engaging
- Assisted with buying over the counter and communication with retail merchants
Education
BUSNESS ADMN. & ACCOUNTING -
BLOOMSBURG UNIVERSITY
Bloomsburg, PA, USA01.2016
Associate of Arts -
THE CULINARY INSTITUTE OF AMERICA
Hyde Park, NY01.1998
HIGH SCHOOL Diploma - BUSINESS
BENSALEM HIGH SCHOOL
Bensalem, PA, USA01.1994
Skills
- Meticulous attention to detail
- Managing multiple priorities
- Critical thinking
- Eye for detail
- Microsoft Office proficiency
- Excel spreadsheets
- Self-directed
- Professional and mature
- Strong interpersonal skills
References
Available Upon Request.
Phone
Cell; 272.298.0978
Timeline
GENERAL MANAGER
ONVO
06.2021 - Current
OFFICE ADMNISTRATOR
MARINOS, MCDONALD AND KNECHT, LLP
08.2017 - 05.2021
STORE MANAGER
YOUR CHOICE
07.2014 - 06.2017
RESIDENT SERVICE MANAGER
VILLAGE SQUARE APARTMENTS
10.2009 - 06.2014
ASSISTANT MANAGER
BAKER SHOES
06.1994 - 12.2009
BUSNESS ADMN. & ACCOUNTING -
BLOOMSBURG UNIVERSITY
Associate of Arts -
THE CULINARY INSTITUTE OF AMERICA
HIGH SCHOOL Diploma - BUSINESS
BENSALEM HIGH SCHOOL
Similar Profiles
Yssabella SemaanYssabella Semaan
Fast Food Manager at OnvoFast Food Manager at Onvo
Toni BrutkoToni Brutko
Team Member at OnvoTeam Member at Onvo
Leigh Anne AyersLeigh Anne Ayers
Line Lead/Shift Leader at OnvoLine Lead/Shift Leader at Onvo
Athena LadetAthena Ladet
Pharmacy Technician at PharMericaPharmacy Technician at PharMerica
Byron RogersByron Rogers
Painter/Framer at Stubbs ConstructionPainter/Framer at Stubbs Construction