Jennifer Jimenez
Houston
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office coordinator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Wellness Coach
Herbalife Distrubutor
05.2023 - Current
- Monitored, tracked and reported on individual progress with wellness plans.
- Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed.
- Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
- Facilitated group workshops for clients to promote healthy lifestyle choices and foster a sense of community.
- Established trusting relationships with clients, fostering open communication and long-term commitment to wellness goals.
- Met or exceeded monthly revenue and training goals.
- Partnered with other wellness professionals, such as nutritionists and personal trainers, to provide comprehensive support for clients.
- Built strong relationships with members to promote health, wellness and available services.
Clothing Designer
Estilojesus.com
05.2020 - Current
- Consistently met or exceeded sales targets through effective forecasting, planning, and promotion efforts.
- Accessorized clothing for photo shoots according to brand-specific guidelines.
- Sketched artistic and fresh designs for consideration.
- Designed seasonal styles according to upcoming trends and popular color palettes.
- Gathered information from vendors regarding market trends and competitor activity.
- Worked with photographers and stylists to showcase products for optimal visibility.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
Patient Coordinator
Magic Dentits
08.2021 - 03.2023
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Worked with patients to schedule tests and procedures.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Expedited prescription refills for patients by relaying requests from providers to pharmacies swiftly and accurately.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided language translation services for customer service inquiries.
Education
High School Diploma -
Westbury High School
Houston, TX06.2012
Dental Assisting
Astrodome Career Centers
Houston, TX2012
Skills
- Self-Care Promotion
- Life Balance Strategies
- Nutrition knowledge
- Workplace Wellness
- Empathy Development
- Database Management
- Bilingual in Spanish and English
- Public speaking ability
- Office Administration
- Staff Training
- Treatment Plans
- HIPAA
- Professional telephone demeanor
Timeline
Wellness Coach
Herbalife Distrubutor
05.2023 - Current
Patient Coordinator
Magic Dentits
08.2021 - 03.2023
Clothing Designer
Estilojesus.com
05.2020 - Current
High School Diploma -
Westbury High School
Dental Assisting
Astrodome Career Centers
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