Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Jimenez

Lehigh Acres,FL

Summary

Persuasive professional with expertise in outbound cold calling. Approaches every call with fresh mindset and tenacity to reach even toughest customers. Proven expertise in achieving sales goals. Highly experienced working with health insurance. Diligent Sale Associate with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

BDC Agent

Honda of Fort Myers
04.2024 - 06.2024
  • Assisted customers in researching and selecting vehicles according to their needs and budget.
  • Scheduled service appointments for customers as needed.
  • Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
  • Updated customer records with accurate contact information and notes regarding interactions.
  • Handled customer complaints in a professional manner.
  • Coordinated with other departments to ensure customer satisfaction throughout the entire process of buying a car.
  • Answered customer inquiries via phone, email, or online chat.
  • Facilitated communication between dealership personnel and customers through timely responses via phone or email.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Followed required scripts and guidelines for inbound and outbound sales calls.

Customer Service Representative

Alta Resources
04.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered prompt service to prioritize customer needs.

Front Desk

The Medical Centre Of Lehigh Acres
01.2022 - 02.2023
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Entered and updated sensitive customer information during check-ins.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Sales Associate

Love Culture
04.2019 - 05.2021
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Associate of Arts - Music

Florida SouthWestern State College
Fort Myers, FL

Bachelor of Arts - Music

Liberty University
Lynchburg, VA

Skills

  • Telephone etiquette
  • Sensitive information handling
  • Strategic planning
  • Cash Handling
  • Time management
  • Call forwarding
  • Verbal and written communication
  • Problem-solving skills
  • Sales processes
  • Trained in consumer marketing
  • Direct sales
  • Persuasive Strategies
  • Product Descriptions
  • Marketing Strategies
  • Active Listening
  • Product and service knowledge
  • Product Promotion
  • Warm Calling
  • Inbound Calls
  • Product Recommendations
  • Appointment Setting
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Multitasking
  • Excellent Communication

Certification

  • Digital Marketing Science Certificate
  • Google Analytics Certification.
  • Google Ads Search Certification.
  • HubSpot Email Marketing Certification.

Timeline

BDC Agent

Honda of Fort Myers
04.2024 - 06.2024

Customer Service Representative

Alta Resources
04.2023 - 04.2024

Front Desk

The Medical Centre Of Lehigh Acres
01.2022 - 02.2023

Sales Associate

Love Culture
04.2019 - 05.2021

Associate of Arts - Music

Florida SouthWestern State College

Bachelor of Arts - Music

Liberty University

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Jennifer Jimenez