Summary
Overview
Work History
Education
Skills
Timeline
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Fransisca Garcia

Winters,CA

Summary

Performance-focused and empathetic supervisor with a strong ability to lead teams, provide exceptional customer service, and solve problems efficiently. Known for excellent time management skills, consistently delivering high-quality service in fast-paced environments. A quick learner with a passion for training and motivating staff to reach their full potential. Proven track record of resolving customer issues promptly and effectively, fostering a positive dining experience. Adept at managing daily operations, ensuring operational efficiency, and maintaining high standards of service. Ready to contribute leadership and customer-focused solutions to drive business success.

Overview

11
11
years of professional experience

Work History

Cashier

Lorenzo's Market
08.2024 - Current
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Developed strong customer service skills by providing efficient and accurate service
  • Accurately processed customer payments using cash, credit cards, and checks
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Developed strong customer relationships to support satisfaction and loyalty
  • Utilized problem solving skills to effectively handle difficult situations
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Counted and balanced cash drawer at the beginning and end of each shift
  • Delivered exceptional customer service at all points of contact
  • Greeted and informed customers of products, fostering positive store experiences
  • Enforced store safety and cleanliness standards, reducing hazards
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
  • Operated the POS system efficiently to ensure accurate transactions
  • Resolved and de-escalated issues to address customer concerns
  • Assisted customers with locating items throughout the store when needed
  • Followed all safety protocols while handling money

Supervisor

Steady Eddys Coffee Shop
06.2023 - 02.2024
  • Trained new employees on company policies, procedures and work ethics
  • Delegated tasks to team members according to individual strengths
  • Worked closely with upper management to develop strategies for improving operational efficiency within the department
  • Oversaw the training of new employees on job responsibilities and expectations
  • Ensured that safety protocols were followed at all times by all staff members
  • Motivated employees to reach highest professional potential
  • Communicated employee, customer and workplace needs to managers
  • Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
  • Answered customer questions and made product recommendations according to needs
  • Inspected work environment for health and safety hazards and reported findings to manager
  • Organized workflow tasks to prevent downtime and production gaps
  • Notified employees of policy and procedure changes to promote overall compliance
  • Received product deliveries and moved materials to designated workplace locations

Team Lead

Chick-fil-A
05.2015 - 06.2017
  • Lead a team of 12-15 team members, ensuring high levels of efficiency, teamwork, and customer satisfaction during peak hours
  • Developed and implemented training programs for new employees, enhancing staff knowledge of customer service and operational protocols
  • Coordinated and monitored daily operations, including managing inventory, setting up the work schedule, and ensuring compliance with food safety standards
  • Fostered a positive work environment that resulted in improved employee engagement and reduced turnover by 20%
  • Delivered exceptional customer service by addressing concerns, processing orders, and ensuring timely food delivery in a fast-paced environment
  • Drove sales growth through upselling techniques and effective promotional campaigns
  • Mentored junior staff members to foster a productive working environment, showcasing leadership capabilities
  • Provided input for staff member's performance review

Crew Member

Sonic Drive-In
05.2014 - 11.2014
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Cross-trained in multiple positions within the store as needed
  • Placed orders into POS systems and handled cash and credit transactions
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
  • Completed all store opening and closing procedures
  • Memorized food and drink recipes to prepare orders with speed and accuracy
  • Restocked shelves with merchandise throughout shift
  • Followed all safety and security procedures to reduce risks
  • Utilized problem-solving skills when resolving conflicts among team members or customers
  • Maintained knowledge of store menus to advertise promotions and limited-time offers
  • Trained new employees regarding company policies and food preparation procedures

Education

Associate of Science - Health Sciences in Health Technology & Systems

ULTIMATE MEDICAL ACADEMY
Clearwater, FL
05.2017

Skills

  • Customer Assistance
  • Cash handling
  • Customer service excellence
  • Time management skills
  • Attention to detail
  • Reliability and punctuality
  • Customer relations
  • Product knowledge
  • Issue resolution
  • Decision making aptitude
  • Clear communication
  • Data entry

Timeline

Cashier

Lorenzo's Market
08.2024 - Current

Supervisor

Steady Eddys Coffee Shop
06.2023 - 02.2024

Team Lead

Chick-fil-A
05.2015 - 06.2017

Crew Member

Sonic Drive-In
05.2014 - 11.2014

Associate of Science - Health Sciences in Health Technology & Systems

ULTIMATE MEDICAL ACADEMY

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Fransisca Garcia