Jennifer Magallanes

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Handle all inbound calls for customer related issues.
• Consistently achieve a monthly quota
• Provide prompt, accurate, and friendly customer service.
• Service and respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions.
• Handle all billing issues for customers.
• Built constructive customer relationships to improve loyalty and recommendations.

Management / Training: General Partner 2006-2014, HEB- San Antonio, TX Customer Service / Sales: Stocking: Achievements:

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently
• Provides/coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively
• Provides superior customer service
• Answers customer questions regarding products and assists them with selections;helps customers locate store merchandise - Merchandises product effectively
• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create/prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds,stocks, maintains, and takes down store displays - Performs the duties of Customer Service Assistant as needed

Property & Casualty License - 2023 (ALL STATES ACTIVE)

Partner Of The Month-2014

Partner Of The Month-2017

Partner Of The Month-2018

Exercise exceptional customer service skills in an effort to optimize each contact with the

customer

• Ensure that calls are processed in strict adherence to established policies, procedures,

quality standards as well as applicable federal laws and regulations

• Maintain required documentation in an accurate and timely manner using established

systems

• Maintain strict confidentiality of information provided by customer or data accessed within

assigned systems

• Establish and maintain a professional relationship with internal/external customers, team

members and department contacts

• Escalate to supervisor any situation outside the employee’s control that could adversely

impact the services being provided

• Depending on client requirements, either present offers by reading scripted sales

presentations verbatim or paraphrasing and customizing the presentations based off of

product summary information, allowing an opportunity to make an informed decision

regarding the purchase of a product/service offer

• Agents should maintain established quality and completed calls per hour goals while

supporting goals and objectives

• Maintain excellent product knowledge regarding product offers