Summary
Overview
Work History
Education
Skills
Certifications
Affiliations
Timeline
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Jennifer J. Mitchenor

Ypsilanti,MI

Summary

  • Experienced security professional skilled in conducting comprehensive assessments to identify vulnerabilities in physical security systems, including access control, alarms, and surveillance. Proven track record of implementing effective solutions that enhance overall security posture. Committed to advancing security measures to safeguard organizational assets and personnel.

Overview

19
19
years of professional experience

Work History

MMS Security Officer

University of Michigan, Division of Public Safety and Security
01.2021 - Current
  • Protect the assets and property of the University, ensure public safety, act as the primary liaison with state and local police, fire, and security agencies, and represent the University of Michigan.
  • De-escalate potentially violent and nonviolent situations.
  • Provide traffic and crowd control for special events and university-sponsored activities.
  • Works with medical staff to control violent patient behavior
  • Works with the supervision team to perform background interviews and investigations for new Guest Services and Security Officer recruits.
  • Updated standard operating procedures to improve operational efficiency.
  • Trained, mentored, and documented progress for over 100 new hires with the Guest Services Program and MMS Security Officers within Michigan Medicine Security.
  • Code Pink Team- Conducted mini drills with health care staff.

MMS Interim Security Sergeant

University of Michigan, Division of Public Safety and Security
04.2023 - 09.2023
  • Work closely with the department's lieutenants and command staff to ensure the successful, smooth, exemplary operation of this department.
  • Provide supervision to a team of security officers.
  • Provide shift briefing, handle scheduling issues, and other supervisor duties that arise.
  • Act as a liaison between hospital administration, other university departments, police agencies, and fire department officials.
  • Ensure a culture of putting the community first by providing exceptional customer service and implementing non-traditional community contacts.
  • Patrol assigned areas, observe suspicious activities, and persons.
  • Provide general assistance and information to the staff and the public.
  • Conduct both preliminary and in-depth investigations, prepare incident reports, and maintain strict confidentiality of all information gathered.
  • Work closely with the other departments in the division, and with division administration.

Guest Service Coordinator

University of Michigan, Division of Public Safety and Security
06.2018 - 12.2020
  • Coordinated the creation of training program timetables.
  • Executed community liaison activities with various departments.
  • Provided direct support to employees by addressing their concerns.
  • Supervised all aspects of the shift effectively.

Guest Service Specialist

University of Michigan, Division of Public Safety and Security
10.2015 - 06.2018
  • Created an Employee Satisfaction Survey for the division by collecting data from all ten departments within the division to determine areas of improvement.
  • Assisted in the creation of SAT CHAT, facilitating departmental communication.
  • Used customer service skills and inclusive mindset to respectfully work with all community members.
  • Anticipated customer needs and used problem-solving skills to find constructive solutions to difficult situations.
  • Be the initial greeter for all individuals entering the buildings.
  • Handle protected health information with confidentiality and discretion.
  • Communicate with community members verbally, by phone, by e-mail, and by security radio.
  • Create and issue ID badges, and screen individuals according to security protocols.
  • Offer assistance for wayfinding, parking validation, deliveries, and other requested information.
  • Uphold visitation, and other applicable policies, procedures, guidelines, and restrictions.
  • Monitor the immediate environment, report any suspicious activity to Michigan Medicine Security, and share relevant information.
  • Assist during emergencies that may include fire, natural disasters and health-related situations
  • Move throughout the building to assist patients and families

General Manager- Certified Training Store

ARBY’S RESTAURANT GROUP
12.2005 - 02.2012
  • Analyzed profit and loss statements and created quarterly projections and budgets based on historical and fiscal trends resulting in a 7% sales increase, and 100% compliance in food and labor costs
  • Maintained a staff roster consisting of 25 employees including 5 managers while being responsible for all hiring, onboarding, training, discipline, and scheduling for all on-site staff
  • Led instructional seminars on Time Management to store managers in the Detroit Market

Education

Bachelor's degree - Criminal Justice/Corrections

Eastern Michigan University
Ypsilanti, MI
12.2000

Master of Science - Information Security

Eastern Michigan University
Ypsilanti, MI

Skills

  • Microsoft Word
  • Microsoft PowerPoint
  • Adobe Acrobat
  • Adobe Acrobat Reader
  • Microsoft Outlook
  • MIChart
  • Wolverine Access
  • Workplace violence prevention
  • Report writing
  • Alarm monitoring
  • Access control
  • Document management
  • Interior and exterior patrol
  • Relationship building and management
  • Criminal investigations
  • Defensive tactics training
  • Conflict de-escalation
  • Emergency response
  • Staff management
  • Fire safety training
  • Background investigations
  • Complex Problem-solving
  • Investigation documentation
  • CCTV monitoring

Certifications

  • Background Investigation for Police Applicants Certification
  • Field Training and Evaluation Program by DeWolf and Associates Certification
  • Basic Lien Certification
  • BLS Certification
  • Welle Certified

Affiliations

  • Travel enthusiast- I've gained global perspectives through international travel, cultivating adaptability, cultural awareness and problem solving skills in diverse environments.
  • Avid Reader- Passionate about reading across various genres, particularly psychological thrillers.

Timeline

MMS Interim Security Sergeant

University of Michigan, Division of Public Safety and Security
04.2023 - 09.2023

MMS Security Officer

University of Michigan, Division of Public Safety and Security
01.2021 - Current

Guest Service Coordinator

University of Michigan, Division of Public Safety and Security
06.2018 - 12.2020

Guest Service Specialist

University of Michigan, Division of Public Safety and Security
10.2015 - 06.2018

General Manager- Certified Training Store

ARBY’S RESTAURANT GROUP
12.2005 - 02.2012

Bachelor's degree - Criminal Justice/Corrections

Eastern Michigan University

Master of Science - Information Security

Eastern Michigan University

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Jennifer J. Mitchenor