Jennifer J. Mitchenor
Ypsilanti,MI
Summary
Experienced self-starter with a decade of expertise in DPSS, seeking the Training Specialist role. Dedicated to coordinating and facilitating essential training for hospital officers in the FTO program. Committed to introducing innovative training methods for future officers. Passionate about ensuring the development and success of DPSS professionals.
Overview
20
20
years of professional experience
Work History
MMS Security Officer
University of Michigan, Division of Public Safety and Security
01.2021 - Current
- Works with the supervision team to perform background interviews and investigations for new Guest Services and Security Officer recruits.
- Updated standard operating procedures to improve operational efficiency.
- Trained, mentored, and documented progress for over 100 new hires with the Guest Services Program and MMS Security Officers within Michigan Medicine Security.
- Code Pink Team- Conducted mini drills and trainings with health care staff.
MMS Interim Security Sergeant
University of Michigan, Division of Public Safety and Security
04.2023 - 09.2023
- Work closely with the department's lieutenants and command staff to ensure the successful, smooth, exemplary operation of this department.
- Provide supervision to a team of security officers.
- Provide shift briefing, handle scheduling issues, and other supervisor duties that arise.
- Act as a liaison between hospital administration, other university departments, police agencies, and fire department officials.
- Ensure a culture of putting the community first by providing exceptional customer service and implementing non-traditional community contacts.
- Patrol assigned areas, observe suspicious activities, and persons.
- Provide general assistance and information to the staff and the public.
- Conduct both preliminary and in-depth investigations, prepare incident reports, and maintain strict confidentiality of all information gathered.
- Work closely with the other departments in the division, and with division administration.
Guest Service Coordinator
University of Michigan, Division of Public Safety and Security
06.2018 - 12.2020
- Coordinated the creation of training program timetables.
- Coordinated training schedules.
- Executed community liaison activities with various departments.
- Provided direct support to employees by addressing their concerns.
- Supervised all aspects of the shift effectively.
Guest Service Specialist
University of Michigan, Division of Public Safety and Security
10.2015 - 06.2018
- Created an Employee Satisfaction Survey for the division by collecting data from all ten departments within the division to determine areas of improvement.
- Assisted in the creation of SAT CHAT, facilitating departmental communication.
- FTO- Trained and documented training for 50 plus new hires.
- Used customer service skills and inclusive mindset to respectfully work with all community members.
- Anticipated customer needs and used problem-solving skills to find constructive solutions to difficult situations.
- Be the initial greeter for all individuals entering the buildings.
- Handle protected health information with confidentiality and discretion.
- Communicate with community members verbally, by phone, by e-mail, and by security radio.
- Create and issue ID badges, and screen individuals according to security protocols.
- Offer assistance for wayfinding, parking validation, deliveries, and other requested information.
- Uphold visitation, and other applicable policies, procedures, guidelines, and restrictions.
General Manager- Certified Training Store
ARBY’S RESTAURANT GROUP
12.2005 - 02.2012
- Certified Training Store- became the first Certified Training Manager in cooperate history in Michigan without a drive thru. Trained management to go on to other stores.
- Maintained a staff roster consisting of 25 employees including 5 managers while being responsible for all hiring, onboarding, training, discipline, and scheduling for all on-site staff
- Led instructional seminars on Time Management to store managers in the Detroit Market
- Analyzed profit and loss statements and crested quarterly projections and budgets based on historical and fiscal trends resulting in a 7% sales increase, and 100% compliance in food and labor costs.
Education
Bachelor's degree - Criminal Justice/Corrections
Eastern Michigan University
Ypsilanti, MI12.2000
Master of Science - Information Security
Eastern Michigan University
Ypsilanti, MISkills
- Microsoft Word
- Microsoft PowerPoint
- Adobe Acrobat
- Adobe Acrobat Reader
- Microsoft Outlook
- MIChart
- Wolverine Access
- Workplace violence prevention
- Report writing
- Adore FTO Program Documentation
- Relationship building and management
- Staff management
- Background investigations
- Complex Problem-solving
Certifications
- Background Investigation for Police Applicants Certification
- Field Training and Evaluation Program by DeWolf and Associates Certification
- Basic Lien Certification
- BLS Certification
- Welle Certified
- Report Writing by DeWolf and Associates Certification
- De-Escalation PPCT Certification
Timeline
MMS Interim Security Sergeant
University of Michigan, Division of Public Safety and Security
04.2023 - 09.2023
MMS Security Officer
University of Michigan, Division of Public Safety and Security
01.2021 - Current
Guest Service Coordinator
University of Michigan, Division of Public Safety and Security
06.2018 - 12.2020
Guest Service Specialist
University of Michigan, Division of Public Safety and Security
10.2015 - 06.2018
General Manager- Certified Training Store
ARBY’S RESTAURANT GROUP
12.2005 - 02.2012
Bachelor's degree - Criminal Justice/Corrections
Eastern Michigan University
Master of Science - Information Security
Eastern Michigan University
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