Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer JoAnn Rodriguez

New Braunfels,TX

Summary

Motivated professional with excellent leadership, project management and problem-solving abilities developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

Overview

17
17
years of professional experience

Work History

Office Administrator

Go Retail Group
New Braunfels, TX
11.2023 - Current
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Processed invoices on a timely basis according to established procedures.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Greeted visitors warmly upon arrival at the office premises.
  • Executed data entry tasks for new orders and account updates.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.

Sales Consultant

VidaSlim
San Antonio, TX
02.2018 - Current
  • Updated customer database regularly with newly acquired contact information.
  • Developed and maintained relationships with clients to ensure satisfaction with services provided.
  • Identified customer needs by asking questions and advising on best solutions.
  • Interacted with clients via phone calls, emails, social media posts, to address queries regarding products or services offered by the company.
  • Resolved customer complaints quickly and efficiently.
  • Listened to customer needs to identify and recommend best products and services.
  • Maintained up-to-date knowledge of company products, services, procedures, and regulations.
  • Cultivated relationships with existing customers to ensure repeat business.

Part Time Administration

Tooth Time Family Dentistry
New Braunfels, TX
01.2021 - 04.2023
  • Scheduling patient appointments within the insurance timeframe.
  • Insurance breakdowns and verification.
  • Sterilization
  • Organization in the back office.admin

Licensed Sales Agent

National General Insurance
12.2018 - 06.2020
  • Meet new insurance business production goals and objectives as established each month
  • Present and explain insurance policy options based upon prospective client needs and personal goals for customized customer service

Loan Office Manager

Texan Credit Corp
12.2013 - 05.2016
  • Awarded for top profit producer and overall operations in 2014
  • Attained .5 million ledger and grew to 1.5 million within first year
  • Coordinate and direct office services, such as payments, reports, goals and standards, personal issues, and housekeeping
  • Opened and closed store daily including opening and closing accounts with confidence
  • Used judgment and initiative in handling confidential matters and requests.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Sales Manager

Rent-A-Center
Seguin
02.2012 - 09.2013
  • Drove sales to meet or exceed the company's standards while executing the company’s selling program.
  • Managed merchandise throughout the store, allowing for a maintainable and presentable showroom floor.
  • Assisted customers in finding or selecting items, and provided recommendations that generated more profit.
  • Provided outstanding customer service.
  • Merchandising and displaying older products to sell.

Sales Manager

Aarons Sales and Lease
01.2010 - 03.2012
  • Drove sales to meet or exceed company standards while executing company’s selling program
  • Managed merchandise throughout the store allowing for a maintainable and presentable showroom floor
  • Assisted customers in finding or selecting items and provided recommendations that generated more profit
  • Provided outstanding customer service before and after the sale
  • Ordering product to ensure stock for future sales and events
  • Top Sales in 2011 for Southwest Operations

Sales Manager

Rent-A-Center
New Braunfels
09.2007 - 01.2010
  • Drove sales to meet or exceed company standards while executing company’s selling program
  • Managed merchandise throughout the store allowing for a maintainable and presentable showroom floor
  • Assisted customers in finding or selecting items and provided recommendations that generated more profit
  • Provided outstanding customer service
  • Merchandising and displaying older products to sell

Education

High school diploma -

SEGUIN HIGH SCHOOL
Seguin
05.1997

Skills

  • Expedited Learning Experience
  • Workplace Organization
  • Customer Relationship Management
  • Accurate Ledger Management

References

  • Melinda Escobar, Friend, 830-743-6139
  • Brandy Rangel, Friend, 830-491-4595
  • Diana Leos, Friend, 830-560-6345

Timeline

Office Administrator

Go Retail Group
11.2023 - Current

Part Time Administration

Tooth Time Family Dentistry
01.2021 - 04.2023

Licensed Sales Agent

National General Insurance
12.2018 - 06.2020

Sales Consultant

VidaSlim
02.2018 - Current

Loan Office Manager

Texan Credit Corp
12.2013 - 05.2016

Sales Manager

Rent-A-Center
02.2012 - 09.2013

Sales Manager

Aarons Sales and Lease
01.2010 - 03.2012

Sales Manager

Rent-A-Center
09.2007 - 01.2010

High school diploma -

SEGUIN HIGH SCHOOL

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Jennifer JoAnn Rodriguez