Jennifer Johnson

Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members.

• Led daily activities in writing loans, background checks and sales areas.
• Leveraged performance and loan report data to evaluate and strengthen operations to meet dynamic conditions and forecasted needs.
• Boosted team member productivity by enhancing monitoring and motivational approaches.
• Scheduled and assigned daily work and activities for clerks.
• Trained and mentored team members to continuously maintain high satisfaction and performance numbers.
• Developed improved filing systems for confidential client records and reports to increase operational efficiency.
• Ship out ebays sales, receive and check in customer transfers and ship out customer transfers to FFL holders.
• Post items for sale on social media outlets to promote sales.
• Strengthened customer loyalty by handling advanced issues with diplomacy, knowledgeable service and professionalism.
• Maintained store equipment, including computers, printers and fax machines.

• Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members.
• Led daily activities in writing loans, background checks and sales areas.
• Leveraged performance and loan report data to evaluate and strengthen operations to meet dynamic conditions and forecasted needs.
• Boosted team member productivity by enhancing monitoring and motivational approaches.
• Scheduled and assigned daily work and activities for clerks.
• Trained and mentored team members to continuously maintain high satisfaction and performance numbers.
• Developed improved filing systems for confidential client records and reports to increase operational efficiency.
• Strengthened customer loyalty by handling advanced issues with diplomacy, knowledgeable service and professionalism.
• Maintained store equipment, including computers, printers and fax machines.

• Removed all debris and packaging from boxes and disposed of in the proper manner.
• Used hand-held devices, computer terminals and manual entry to track inventory movements.
• Greeted customers and directed to requested products.
• Optimized storage areas to maximize access and meet needs of different types of products with specific weight, size or shape concerns.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Contacted other store locations to determine merchandise availability.
• Cleaned and organized the store, including the checkout desk and displays.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Stocked and replenished merchandise according to store merchandising layouts.
• Mentored new sales associates to contribute to the store’s positive culture.
• Worked with the management team to implement the proper division of responsibilities.
• Answered customer questions regarding merchandise and pricing.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.