Jennifer Johnson
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Care Coordinator
Freedom Care
03.2020 - 02.2024
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Reassessor and Veteran's Direct Care Case Manager
Mid-America Regional Council
03.2018 - 02.2020
- Through Department of Health and Senior Services conducted in-home annual reassessments for elderly and disabled clients to determine eligibility for personal care services
- Provided case management to Veterans who received personal care services by providing needed monthly oversight and annual reassessments.
Reassessment Specialist
The Whole Person
08.2017 - 02.2020
- Through Department of Health and Senior Services conducted in-home annual reassessments for elderly and disabled clients to determine eligibility for personal care services
Certified Manager
The Whole Person In-Home
10.2011 - 04.2014
- Reduced employee turnover rate through effective training programs, regular feedback sessions, and fostering a positive work environment.
- Achieved financial targets by optimizing budget allocation and closely monitoring expenses.
- Developed strong client relationships resulting in increased customer satisfaction and retention rates.
- Coordinated employee training programs to enhance workforce skills, improving overall efficiency and productivity levels.
- Conducted performance evaluations of staff members to identify areas for improvement and provide constructive feedback for career advancement opportunities.
- Facilitated open communication among team members, promoting a collaborative work environment conducive to problem-solving and innovation.
CDS Manager
The Whole Person
10.2010 - 10.2011
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Led a team of case managers who managed a caseload of individuals receiving personal care through the HCBS CDS program.
Independent Living Specialist
The Whole Person
08.2002 - 10.2010
- Enhanced client independence by developing personalized plans and setting achievable goals.
- Conducted assessments for determining individual needs and creating tailored support strategies.
- Improved community integration for clients through facilitating appropriate social activities and events.
- Empowered clients in decision-making processes, promoting autonomy and self-determination.
- Case managed a caseload of elderly and/or disabled individuals who receive personal care in their home and helped them access community resources and access to their services.
Education
Bachelor of Social Work -
University of Illinois At Urbana-Champaign
Champaign, IL05.1993
Skills
- Multidisciplinary Team Collaboration
- Progress Monitoring
- Strategic Planning
- Policy Adherence
- Quality Assurance
- Documentation
- Care Planning
- Program Oversight
- Patient Education
- Case Management
- Organizational Skills
- Critical thinking
- Interpersonal skills
Timeline
Care Coordinator
Freedom Care
03.2020 - 02.2024
Reassessor and Veteran's Direct Care Case Manager
Mid-America Regional Council
03.2018 - 02.2020
Reassessment Specialist
The Whole Person
08.2017 - 02.2020
Certified Manager
The Whole Person In-Home
10.2011 - 04.2014
CDS Manager
The Whole Person
10.2010 - 10.2011
Independent Living Specialist
The Whole Person
08.2002 - 10.2010
Bachelor of Social Work -
University of Illinois At Urbana-Champaign