Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jennifer Johnson

Jennifer Johnson

Houston,TX

Summary

Effective Customer Service Representative with 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Accomplished Technical Support Representative with over 5 years of information technology support experience. Authorized to work in the US for any employer.

Overview

26
26
years of professional experience

Work History

Sales Representative

OneTouch Direct
10.2020 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Find the best money-saving plans and promotions for the customer to get them switched to T-Mobile
  • Selling all T-Mobile services
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Boosted sales through customer education, competitor knowledge and strategic upselling techniques.
  • Self-motivated, with a strong sense of personal responsibility.

Door Dash-delivery driver

Door Dash
01.2020 - Current
  • I picked up restaurant orders and delivered them to the customer
  • As well as I shopped for customer’s groceries and delivered them to the customer.

Uber Driver

Uber
03.2016 - Current
  • Picking up and driving customers to specified locations
  • I also shopped for and delivered groceries.

Cook

Healthy Lunch Box
09.2018 - 03.2020
  • Maintained consistent quality and high accuracy when preparing identical dishes every day
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns
  • Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw items
  • Set up and performed initial prep work for food items such as soups, sauces, and salads
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

CSR - Customer Service Representative

Conduent
05.2010 - 09.2018
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
  • Researched, resolved, and followed up on customer issues, earning star customer review rating
  • Devised incisive workarounds and resolutions for problems
  • Boosted sales through customer education, competitor knowledge and strategic upselling techniques
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis
  • Upselling products to customer

Customer Service Representative/Technical Support Representative

West Corporation
01.2008 - 04.2010
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
  • Researched, resolved, and followed up on customer issues, earning star customer review rating
  • Devised incisive workarounds and resolutions for problems
  • Boosted sales through customer education, competitor knowledge and strategic upselling techniques
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.

Cashier/cook

Dairy Queen
05.1998 - 12.2007
  • Operated cash register collected payments and provided accurate change
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels
  • Welcomed customers, aiding help find necessary store items
  • Processed customer payments quickly and returned exact change and receipts
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Cooked orders in a timely manner
  • Counted inventory and cleaned kitchen per strict guidelines.

Education

No Degree - Information Technology

My Computer Career
Houston, TX
02.2020

High School Diploma -

Somerville High School
Somerville, TX
05.2000

Skills

  • Credit card payment processing
  • Conflict mediation
  • Report creation
  • Problem-solving abilities
  • Quality assurance controls
  • Technical Troubleshooting
  • Inbound and outbound calling
  • Linux Programming and Administration
  • Call center experience
  • Application installations
  • Retail sales customer service
  • LAN/WAN
  • Shipping and receiving
  • Technical support
  • IT support
  • Operating Systems
  • Computer Networking
  • Microsoft Windows
  • Order Fulfillment

Timeline

Sales Representative

OneTouch Direct
10.2020 - Current

Door Dash-delivery driver

Door Dash
01.2020 - Current

Cook

Healthy Lunch Box
09.2018 - 03.2020

Uber Driver

Uber
03.2016 - Current

CSR - Customer Service Representative

Conduent
05.2010 - 09.2018

Customer Service Representative/Technical Support Representative

West Corporation
01.2008 - 04.2010

Cashier/cook

Dairy Queen
05.1998 - 12.2007

No Degree - Information Technology

My Computer Career

High School Diploma -

Somerville High School

Similar Profiles

CREATE PROFILE
Jennifer Johnson