JENNIFER JOHNSON
Bernhards Bay,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Teaching Assistant
Central Square Central Schools
10.2022 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained safety and security by overseeing students in recess environments.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
- Copied, organized and distributed classroom assignments or other paperwork.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Remote Customer Service Representative
Concentrix
06.2019 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Schedule adherence
- Multitasking
- data entry
- fast paced inbound call center
- chat, email, fax
Hardwood Flooring Laborer
Genuine Hardwood Floors
01.2017 - 12.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
Hardwood Floor Laborer
Daggett Hardwood Floors
04.2016 - 12.2016
Hardwood Floor Laborer
Jamieson Corners Convenience Store
04.2008 - 01.2015
Manager, Cashier
Usherwood Office Technology
10.2000 - 06.2004
Education
Coursera
SUNY Cortland
Central Square Central Schools
Skills
- Customer Service
- Communication / Active Listening
- Multitasking
- Time Management
- Problem Solving
- Leadership / Management
- Coaching
- Data Entry / Typing
- Mathematics
- English
- Empathy
- De-escalation
Certification
QKBA8YPGDDPV, https://www.coursera.org/account/accomplishments/certificate/QKBA8YPGDDPV
Timeline
Certified Teaching Assistant
Central Square Central Schools
10.2022 - Current
Remote Customer Service Representative
Concentrix
06.2019 - 10.2022
Hardwood Flooring Laborer
Genuine Hardwood Floors
01.2017 - 12.2018
Hardwood Floor Laborer
Daggett Hardwood Floors
04.2016 - 12.2016
Hardwood Floor Laborer
Jamieson Corners Convenience Store
04.2008 - 01.2015
Manager, Cashier
Usherwood Office Technology
10.2000 - 06.2004
Coursera
SUNY Cortland
Central Square Central Schools
QKBA8YPGDDPV, https://www.coursera.org/account/accomplishments/certificate/QKBA8YPGDDPV
Similar Profiles
Shannon PierceShannon Pierce
Secretary at Central Square Central SchoolsSecretary at Central Square Central Schools
KATELYNN SHARPKATELYNN SHARP
Substitute Teaching Assistant at Central Square Central School DistrictSubstitute Teaching Assistant at Central Square Central School District
Maria CuateMaria Cuate
Catering and Events Manager at Havana Central Times SquareCatering and Events Manager at Havana Central Times Square