Jennifer Johnson
Lexington,KY
Summary
Experienced leader focused on results, with People and Payroll expertise both in the US and Canada. Wide experience in software including ADP WorkforceNow and Workday. Committed and organized, adept at translating business objectives into HR initiatives with a global view. Skilled in communication and problem-solving, capable of implementing innovative processes. Proficient in aligning employee benefits with strategic goals, while maintaining budget. Skilled data migration and integration project manager with a focus on accuracy and delivery. Able to present complex data in easily understandable reports, facilitating timely decision-making.
Overview
19
19
years of professional experience
Work History
Senior Benefits Manager
J&J Worldwide Services
Lexington , KY
2023.02 - Current
- 2023 Recipient of Foundations of Excellence Award
- Identifies and implements process improvements to drive efficient operations and support rapid growth plans.
- Conducts thorough research on employee benefit providers to determine the best plans available, while serving as the primary contact for vendors and providers. Generates recommendations aimed at improving the organization's benefit offerings and practices.
- Oversee administration of employee benefits. Analyzes existing benefits policies and recommends changes to improve cost efficiency or increase coverage options.
- Respond promptly to inquiries from employees regarding their benefits coverage, claims, disability requests/claims, and/or eligibility status.
- Manage vendor relationships.
- Ensures compliance with regulatory requirements, including ERISA, retirement, and leave.
- Coordinate annual renewals for all group medical, dental, vision, life insurance policies as well as other voluntary programs such as flexible spending accounts, including self insured plans and retirement plans.
Benefits Team Lead
ICON PLC
Lexington , KY
2015.12 - 2023.02
- Led enrollment across various regions and effectively delivered benefits to over 17,000 staff members in the US and Canada.
- Expanded team from 3 to 8 members for optimized service delivery during company's biggest acquisition.
- Oversaw the management of approximately 18 key projects each year with responsibilities including vendor transitions, Workday data migration, and facilitating new product launches. Contributed extensive knowledge as the Canadian Subject Matter Expert for over 5 years.
- Addressed concerns and escalations professionally by providing guidance on all HR processes and policies with an average of 85 escalations per week.
- Partnered closely with all vested groups to ensure representation and inclusion for all topics and escalation of issues with priority as required.
- Provided an average rating of outstanding customer service to all internal and external customers including any third parties, approx 5k per month, and holding a team record holder of 225 service tickets in one day.
- Implemented and developed over 100 SOPs to improve and standardize the services by identifying and recommending growth opportunities, creating process, training team, and providing reference guides.
- Trained team members to ensure individual development and continual service and personal development and improvement.
- Developed and oversaw disability, FMLA, ADA and other leave processes for US and Canada.
Senior Payroll Specialist
Payroll Solutions, Inc
Lexington , KY
2008.04 - 2015.12
- Processed complex payrolls with job costing, labor allocations, benefit tracking for over 200 companies.
- Led a team of six processors in maintaining company's highest client satisfaction rating, and boosted optimal results by 40%
- Prepared year-end reporting documentation in accordance with IRS requirements.
- Reviewed payroll reports to ensure accuracy of calculations, including pay rates, overtime, vacation time.
HR Manager
Foxglove Management
Richmond , KY
2006.10 - 2008.04
- Performed all HR functions and administered employee benefits programs to retain top talent.
- Conducted employee reviews to monitor performance and provided effective training for ongoing functional efficiency.
- Implemented Visa employment program and managed staff recruitment and terminations for five companies.
- Processed payroll for five companies including tax deposits, tax filings, and certified payroll.
Payroll Administrator
RR Donnelley & Sons Co
Nashville , TN
2005.06 - 2006.07
- Oversaw processes of multi-state and multi-FEIN payrolls of various employees with different pay rates.
- Supported company-wide conversion to ADP payroll systems and payroll office relocation while providing standard payroll assistance.
- Deployed PeopleSoft processing software and ADP Enterprise software and performed manual calculations.
- Managed wages, deductions, and benefits programs based on employee performance by liaising with the auditors.
Education
Bachelor of Arts - Philosophy, Communications
West Virginia University
Morgantown, WVSome College (No Degree) - Accounting
Strayer University
Washington, DCSkills
- Benefits Administration, US and Canada
- Self Insured Plans
- Retirement Plans, US and Canada
- Global Perspectives/Experience
- Regulatory Compliance and Internal Auditing
- Project Management
- Communications
- Creating/Finding Opportunities for Efficiency
- Process Improvement
- Data Analysis
- New Hire and Onboarding
- Microsoft Office
- Open Enrollment
- Provider Relationship Management
- Payroll Support
- People Leader
Timeline
Senior Benefits Manager
J&J Worldwide Services
2023.02 - Current
Benefits Team Lead
ICON PLC
2015.12 - 2023.02
Senior Payroll Specialist
Payroll Solutions, Inc
2008.04 - 2015.12
HR Manager
Foxglove Management
2006.10 - 2008.04
Payroll Administrator
RR Donnelley & Sons Co
2005.06 - 2006.07
Bachelor of Arts - Philosophy, Communications
West Virginia University
Some College (No Degree) - Accounting
Strayer University
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