Jennifer Johnson
Charlotte,NC
Summary
Customer service professional responsible for verifying driver eligibility, issuing licenses, and collecting payments. Experienced in operating multiple computers and adapting to new environments. Skilled in acquiring and applying new knowledge effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Driver License Technician II
Colorado Department of Revenue
Colorado Springs
08.2021 - 05.2024
- Excellent Customer Service of 50+ customers per day
- Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility
- Verify applicant's identity by comparing biometric and demographic data with applicant's identifying documents and statements
- Assess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system
- Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc
- Customer Service of 70+ customers at the Image Capture Workstation; verifying information, fingerprinting, and photo capture
- Also, scanning on MRZ, flatbed, and copier
- Process computer-generated driver's license, identification documents and hearing requests
- Verify eligibility for and process reinstatements
- Inquire and collect fees for organ donor program and complete voter registration applications
- Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a class of license, and other information
- Collect and account for money received for all documents issued (This includes maintaining a cash drawer, counting cash, and balancing receipts)
- Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits.
Document Control Specialist
Alliance Storage Technologies Inc.
Colorado Springs
02.2010 - 12.2020
- Documented repair processes and helped streamline procedures for future technical support actions
- Identified errors and suggested appropriate edits
- Managed document processes through scanning, filing, and transmitting while following all standard procedures
- Complied with safety regulations in terms of document control, strictly following all corporate procedures and federal rules
- Organized technical documents, digital records and business correspondence for each project, program, or department
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies, and advised on appropriate corrective measures to improve information details or processes
- Generated over 400 Engineering Change Orders (ECOs) from creation to obsolescence including Advanced Deviation Requests (ADRs)
- Assisted Accounts Manager with sales orders and service needs
- Supported and maintained over 80% of part numbers within Data Works, Bill of Material (BOM), and other internal processes
- Created and edited over 300 internal processes throughout the organization to ensure ISO and Agency compliance.
Education
Associate of Applied Science -
Pikes Peak State College
Colorado Springs, CO05.2004
Skills
- MS Word and Excel proficient
- Data Entry
- Computer Skills
- Scanning and copying (DVW)
- Communication
- Customer Service
- Team collaboration
- Decision-Making
- Attention to Detail
- Maintain Quality
- Professional Attitude
- Examination administration
- Scheduling appointments
- Document Verification
- Data Verification
Certification
- Driver License Fundamental Basic Training: Colorado Department of Revenue - Division of Motor Vehicle
Timeline
Driver License Technician II
Colorado Department of Revenue
08.2021 - 05.2024
Document Control Specialist
Alliance Storage Technologies Inc.
02.2010 - 12.2020
- Driver License Fundamental Basic Training: Colorado Department of Revenue - Division of Motor Vehicle
Associate of Applied Science -
Pikes Peak State College
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