Jennifer Johnson

Associate Director

Barings LLC

Springfield, MA

05.2004 - 11.2016

Created company’s first employee manual including training and development.
Managed executive calendar and coordinated weekly project team meetings.
Trained new employees on multiple medical billing programs and data entry software.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Composed and drafted all outgoing correspondence and reports for managers.
Worked with stakeholders to drive product and service definition and design.
Drove specification, scheduling, status and review processes.
Streamlined workflow.
Revised plans as needed to meet changing goals and requirements.
Anticipated and prepared required materials for meetings.
[Number] years of industry experience.
Oversaw HR training, coaching, mentoring and staff retention.
Gave presentations on [Presentation subject].
Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Produced monthly reports using advanced Excel spreadsheet functions.
Assisted with receptionist duties, file organization and research and development.
Managed annual external audit.
Planned and executed events and marketing programs, producing five times target Number of qualified leads.
Established and maintained external communications calendar, and managed scheduled assignments.
Created and implemented external and internal communications strategies for key company initiatives such as [Company initiative] .
Planned and launched innovative, creative and effective communications campaigns, such as [Campaign name] , which resulted in [Campaign results] .
Created and maintained company web pages using HTML and CSS.
Presented projects to internal clients.
Generated computer graphics and page-layout software, graphic elements and photography.
Designed user interface, tools and web pages to meet branding guidelines and web best practices.
Formatted text and graphics for blog posts, newsletters and other materials.
Edited existing PowerPoint slides to enhance the corporate message.
Developed a library to include specific user interface elements.
Designed new on-brand visual elements to effectively convey concepts and messaging.
Translated discussions into leading on-demand app design and layout.
Carefully proofread labels and sales materials prior to printing.
Generated new ideas with limited direction and varied internal client needs.
Entered personnel and subcontractor data into a central database.
Gathered personnel records from all employees from each department.
Audited workplace, employee and management policies and procedures.
Developed company personnel policies, standard operating procedures and employee handbooks.
Developed front-end and back-end of web applications.
Evaluated and conducted technical and functional research and analysis.
Referred major hardware and software problems and defective products to vendors or technicians for service.
Oversaw the daily performance of computer systems.
Ensured proper release and maintenance of all systems.
Presented analysis findings both verbally and in written reports.
Escalated unresolved issues to appropriate level.
Created and maintained databases, network accounts and programs for specific department needs.
Oversaw implementation of application developments.
Delivered on-site IT and AV technical support for [Number] staff.
Translated technical specifications into detailed product requirements.
Tested and implemented new technology-based global projects such as [Project] .
Determined the most cost-effective procedures and routes for shipments.
Worked directly with [departments, clients, management] to achieve [result] .
Initiated rollout of new enterprise software solution for sales reporting.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Developed and rolled out new policies.
Worked as a team with attorneys, administrative assistants and fellow legal assistants.
Conducted background investigations on the defendant.
Obtained signatures from attorneys for legal documents.
Investigated facts and laws to determine causes of action and to prepare cases.
Modified existing software to correct errors, adapt to new hardware and improve performance.
Designed and developed [Number] computer software web applications.
Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
Designed and implemented [Platform name] application for network traffic monitoring system.
Evaluated potential software products based on new and existing system development and migration requirements.
Designed [Application type] application components.
Wrote on [Platform name] using [Program name] .
Designed intuitive graphical user interfaces using knowledge of serial communications and database design.
Oversaw major new enhancements to existing software systems.
Analyzed departmental documents for appropriate distribution and filing.
Worked directly with [departments, clients, management] to achieve [result] .
Supported Chief Operating Officer with daily operational functions.
Assisted various business groups with document organization and dissemination during acquisitions.
Achieved [revenue or departmental objective] by [actions taken] .
Responsible for creative design for prominent [project] .
Researched and updated all required materials needed for firm and partners.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Developed new process for employee evaluation which resulted in marked performance improvements.
Modified existing software to correct errors, upgrade interfaces and improve performance.
Implemented designs, including experimentation and multiple iterations.
Worked effectively with design teams to ensure software solutions elevated client side experience.
Consulted regularly with customers on project status, proposals and technical issues.
Interfaced with business analysts, developers and technical support to determine the best requirement specifications.
Worked closely with other team members to plan, design and develop robust solutions in a timely manner.
Directed software design and development while remaining focused on client needs.
Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
Trained end-users in [Describe product or application].
Participated in various incentive programs and contests designed to support achievement of production goals.
Compiled and accurately entered electronic data.
Worked closely with team members to meet or exceed all customer service requirements.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Conducted research to address customer concerns.
Identified and solved technical issues with a variety of diagnostic tools.
Demonstrated professionalism and courtesy with customers at all times.
Enthusiastically participated in job related training.
Created documentation that empowered and enabled user community.
Managed customers' expectations and experience to a high degree of customer satisfaction.
Reviewed technical documentation and procedures.
Appropriately documented all transactions and pertinent interactions.
Researched, troubleshot and resolved complex problems independently.
Resolved problems with malfunctioning products.
Provided base level IT support to non-technical personnel within the business.
[Number] years of technical support experience.
Worked closely with social media team on WordPress blogs and social media marketing.
Created and moderated company wiki that facilitated up-to-date project communication between departments.
Defined new approaches to complex design problems.
Designed optimized and usable interfaces for financial applications.
Communicated neutrally, empathically and comfortably with team members, clients and customers.

Summary

Overview

Work History

Associate Director

Administrator

Education

Associate of Science - undefined

Skills

Timeline

Associate Director

Administrator

Associate of Science - undefined

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