Jennifer Johnson
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
St Joseph Medical Center
08.1982 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
San Jacinto Senior High School
Houston, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Professional telephone demeanor
- Filing
- Authorizations for Outpatient testing, procedure, surgeries, and hospitalization stays
Accomplishments
May 1990 I was chosen out of the entire hospital staff for excellent attendance and collaboration between department. I was chosen by the department manage.
Timeline
Customer Service Representative
St Joseph Medical Center
08.1982 - 11.2015
High School Diploma -
San Jacinto Senior High School
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