Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

JENNIFER JOHNSON

Lilburn,GA

Summary

Experienced Nurse Navigator who demonstrates critical thinking, initiative and expertise in concierge medicine for musculoskeletal surgeries to assist patients in achieving optimum health, reduced hospitalization and increased quality of life. Leverages comprehensive knowledge of general nursing theory to function autonomously in patient care, resource management and other areas of professional practice. Drives clinical, quality and cost effective outcomes for patient population by identifying best practices and targeting performance improvement efforts.

Overview

13
13
years of professional experience
1
1
Certification

Work History

RN Navigator

Emory Healthcare
01.2025 - Current
  • Facilitates and coordinates all patient scheduling for eight Advanced Gastroenterology Providers - Specialization: Pancreaticobiliary disease, Interventional and Advanced Endoscopic Procedures.
  • Serves as an liaison by addressing questions and facilitating communication between patients, families, and Advanced Gastroenterology Providers during the diagnostic process.
  • Works collaboratively with members of the interdisciplinary team to obtain pertinent outside medical records- to include; EGD-colonoscopy, EUS, ERCP, VCE/PillCam results, CT/MRI, associated Pathology reports and requests imaging from outside radiology departments via PowerShare.
  • Reviews Advanced Biliary Provider's schedule 30 days in advance for any discrepancies or inappropriate scheduling.
  • Reviews medical records, triages and collaborates with patient and family to determine their needs for visit.
  • Facilitates scheduling appointments for clinic, test/procedures/subspecialty appointments within an expedited timeframe, and facilitates access for any subsequent hospital admissions.
  • Serves as an advocate by addressing questions and facilitating communication between patients, families, and Advanced Gastroenterology Providers during the diagnostic process.
  • Coordinates, and delegates scheduling needs with Patient Care Coordinators, Administrative Assistants and Call Center Agents regarding patient scheduling requests from all Advanced Gastroenterology Providers.

RN Navigator - Center of Excellence Program

Emory Healthcare
01.2019 - 01.2025
  • Responsible for enhancing patient experience, for contract travel surgery program with largest employer in U.S., by providing seamless navigation process from diagnosis to full recovery, post spine surgery.
  • Responsible for collaborating with physicians and members of interdisciplinary teams to triage, coordinate, and consistently manage patient care by educating, serving as primary point of contact for patients and families and providing indirect patient care.
  • Works with patients and families to answer questions, assess for psychosocial distress, provide emotional support and solve issues concerning cycle of care.
  • Compiled data and tracked outcomes to formulate recommendations for process improvement.
  • Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity.
  • Completed timely reports and coordinated with insurance companies for approval and authorization.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.

Advanced Nurse Clinician - Neuroscience

Emory Healthcare
09.2018 - 12.2019
    • Served as the WEO charge nurse to plan & coordinate day to day administrative & operational functions of a 22 bed unit.
    • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
    • Developed positive mutual relationships with patients and patient families in order to maintain exceptional Press Ganey scores.
    • Precepted new graduate nurses and new nurse employees in proper techniques, care standards, operational procedures, and safety protocols related to neurological procedures, devices & patient care.
    • Applied evidence-based practice & research cited policies & procedures to the development/ modification of care plans.

Advanced Nurse Clinician - Musculoskeletal Institute

Emory Healthcare
05.2017 - 09.2018
  • Functioned as orthopedic nurse to orthopedic surgeon in clinic setting.
  • Served as clinical resource to patients with chronic pain & developmental deformities.
  • Educated surgical patients and caregivers on pre & post-operative care patient care.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Tele-triaged post-surgical patients using developed assessment skills & implemented appropriate interventions.
  • Managed patient care post discharge; home care, physical therapy, & occupational therapy.

Advanced Nurse Clinician - Neurosurgery Critical Care

Emory Healthcare
04.2016 - 05.2017
  • Performed safe and frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions in neurosurgical population utilizing nursing process.
  • Demonstrated sound assessment skills & implemented critical care for patients undergoing craniotomies, tumor resections cerebral vascular accidents & lumbar drains.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.

Nurse Clinician - Neuroscience

Emory Healthcare
08.2012 - 04.2016
    • Performed assessments on patients to determine trends & issues related to neurology & neurosurgical nursing.
    • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
    • Assist in bedside diagnostic procedures
    • Monitored patient reactions after administering medications and IV therapies.
    • Planned & implemented patient/ family centered care based on assessment & patient/family needs.

Education

Bachelor of Science -

Georgia Baptist College of Nursing At Mercer University
Atlanta, GA

Bachelor of Science- Human Development & Family Studies -

University of Rhode Island
Kingston, RI

Skills

  • Critical Care
  • Case Management
  • Medical Records Review and Management
  • Care Plan Development and Implementation
  • Patient Advocacy, Education and Counseling
  • Staff Supervision
  • Proficient in Digital Health/Telemedicine
  • Proven Efficiency in Remote Work
  • Professional Telephone Etiquette
  • Business Development & Operations Management

Accomplishments

  • Patient Experience Champion - 2023 Service Hero Recipient.

Certification

  • American Nurses Association
  • American Association of Neuroscience Nurses

Timeline

RN Navigator

Emory Healthcare
01.2025 - Current

RN Navigator - Center of Excellence Program

Emory Healthcare
01.2019 - 01.2025

Advanced Nurse Clinician - Neuroscience

Emory Healthcare
09.2018 - 12.2019

Advanced Nurse Clinician - Musculoskeletal Institute

Emory Healthcare
05.2017 - 09.2018

Advanced Nurse Clinician - Neurosurgery Critical Care

Emory Healthcare
04.2016 - 05.2017

Nurse Clinician - Neuroscience

Emory Healthcare
08.2012 - 04.2016

Bachelor of Science -

Georgia Baptist College of Nursing At Mercer University

Bachelor of Science- Human Development & Family Studies -

University of Rhode Island

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