Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jennifer Johnson

Spring

Summary

Dynamic logistics and operations leader with over 10 years of experience in warehouse management, team leadership, financial oversight, and client engagement. Expertise in cost reduction and operational efficiency, consistently exceeding KPIs while leading cross-functional teams. Proven success in managing multi-million dollar budgets and streamlining labor allocations across diverse facilities, with a strong commitment to employee engagement, mentorship, and diversity advocacy. Professional administrative manager skilled in optimizing office operations, coordinating complex schedules, and enhancing processes to foster collaborative environments that achieve organizational goals.

Overview

17
17
years of professional experience

Work History

Senior Administrative Manager

NFI Industries
06.2023 - Current
  • - Oversee administrative operations across multiple logistics facilities with a combined $20M annual budget.
  • - Lead payroll allocation, labor forecasting, AR adjustments, and cost analysis across 6+ sites.
  • - Coordinate weekly site audits, vendor contracts, and EOM close processes to maintain operational accuracy.
  • - Recognized for launching engagement initiatives ( ERG campaigns) and improving site morale.
  • - Serve as Communications Lead for B.O.L.D. ERG; mentor for upcoming talent across NFI.
  • Increased accuracy in financial reporting through meticulous record-keeping practices and use of advanced accounting software.
  • Reduced operating costs through effective budget management and negotiation with vendors, leading to significant savings.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
  • Handled day-to-day accounting processes to drive financial accuracy.

Accounts Receivable Lead

Off Duty Services
08.2021 - 06.2023
  • - Managed invoicing and reconciliation for 30+ client accounts across Texas and Louisiana.
  • - Tracked aging receivables, processed client billing, and coordinated directly with accounting for revenue tracking.
  • - Ensured contract compliance while maintaining >98% accuracy in billing cycle.
  • - Supported field scheduling, timesheet accuracy, and escalated payroll corrections.

General Manager

Cash America Pawn
01.2009 - 01.2021
  • - Directed store operations, inventory, and P&L performance for high-volume location.
  • - Trained and developed 15+ team members in customer service, retail finance, and compliance.
  • - Reduced shrink by 25% through process overhaul and improved auditing.
  • - Recognized multiple times for revenue growth and leadership development.

Education

MBA -

Capella University
Minneapolis, MN
09-2021

Bachelor of Science - Kinesiology

Texas A&M International University
Laredo, TX
12-2012

Skills

  • Logistics & Supply Chain Management
  • Profit and loss management
  • Employee Engagement & Mentorship
  • AR/AP, Payroll & Labor Allocations
  • Salesforce and Excel skills
  • EOM Reporting, Contract Management
  • Diversity and inclusion strategy
  • Organizational leadership
  • Critical thinking
  • Team collaboration
  • Verbal and written communication
  • Employee onboarding
  • Office management
  • Training and coaching
  • Account reconciliation
  • Schedule management

Timeline

Senior Administrative Manager

NFI Industries
06.2023 - Current

Accounts Receivable Lead

Off Duty Services
08.2021 - 06.2023

General Manager

Cash America Pawn
01.2009 - 01.2021

MBA -

Capella University

Bachelor of Science - Kinesiology

Texas A&M International University

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