Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Johnson

Brillion,WI

Summary

Warehouse and Logistics management professional with strong leadership skills and results-driven approach. Experienced in optimizing inventory control, streamlining operations, and ensuring safety compliance. Highly collaborative, adaptable to changing needs, and reliable. Proficient in logistics, team coordination, and problem-solving to including lean six sigma training; SAP, WMS, YMS, TMS training, and food grade/global shipping knowledge.

Overview

14
14
years of professional experience

Work History

Operations Manager

RGL Logistics
12.2023 - Current
  • Oversee daily warehouse and logistics operations of over 1million SQ feet of food grade distribution center warehousing with full 3PL service, ensuring delivery on all key performance metrics.
  • Expertise in shipping globally and food grade storage both in ambient and temp controlled environments.
  • Oversee compliance with safety regulations, implementing protocols that minimized risks and ensured a safe work environment complying with all OSHA regulations and food grade regulations (AIB yearly audits).
  • Oversee 4 separate teams with leaders leading each team: Inventory team, Customer service team, Logistics team, and Operations/warehousing team.
  • Manage budgetary considerations, aligning operational costs with organizational goals. Partnership between sales, finance and Operations. Assist with creating budgets, contacts, and monitored current finances.
  • Reduce costs by eliminating materials waste and unnecessary labor hours. Trained entire team on lean six sigma to encourage waste reductions and cost reductions.
  • Created new Yard Management system that was used to add a new line of revenue for the company as a sellable service to customers.

Executive Team Leader

Target
06.2022 - 12.2023
  • Mentor three large teams of 120-150 team members total and five team leaders in a store operating at 65 Million in volume. Oversee all operations of online sales producing 18million in sales last year and overall guest satisfaction in every area.
  • Complete HR duties such as recruiting and hiring talented individuals bringing depth and experience to organization. In addition to promoting an open and inclusive work environment. Ensure there is a developed pipeline and have promoted several individuals within the past year.
  • Monitor sales, productivity, customer experience, loyalty, and various KPI metrics to increase and drive additional sales and profitability for online business, in store and Starbucks operations.
  • Increased sales for online business from 12 million to 18 million in one year by promoting new launches to our guests and delivering high results with guest experience and product expectations.
  • Identify trends and assess opportunities to improve processes and execution. Use best methods to re-revaluation business needs and develop new practices to ensure consistent results are delivered.
  • Rolled out many new company initiatives to ensure we were staying ahead of the competitive market. Planned and executed roll outs efficiently through my leadership team and strong communication.

Store Manager

TJX Companies
07.2011 - 06.2022
  • Held various positions within the company including opening several new stores and traveled around to assist with stores that were struggling with key metrics. Roles were: store manager, operations manager, merchandising manager, and coordinator.
  • Ran one of their top performing stores in Escanaba,MI that was certified as a training store where we trained and onboarded new managers for the rest of the district implementing standards for the role and expectations that the district leader set.
  • Oversaw all operations in the business including overseeing assistant managers, key holders, coordinators and associates. Ensured they deliver on all key metrics.
  • Increased sales in final store from a 6 million business to a 9 million business in just one year.
  • Completed HR duties in each store including Audits, Scheduling, hiring, training, performance conversations, accommodations, etc
  • Oversaw their loyalty and customer service committee where we trained the district on driving additional sales and business through customer service metrics and by holding loyalty events.
  • Left company for a brief period in 2016 due to location issues and was asked to return once they had stores farther north.

Manager

Shopko
05.2016 - 09.2017
  • Managed staff of 85-125 associates ensuring all training, hiring, and developmental plans were completed.
  • Analyzed sales plans and used merchandising skills to drive sales and increase profitability.
  • Completed various HR roles such as scheduling, hiring, ADA accommodations, and ensured an open and inclusive environment was promoted.
  • Minimized loss by using reports to improve performance and find various areas in the store where errors were occurring prior to starting in my role.
  • Oversaw customer satisfaction and ensured new plans were in place to create behaviors where customer focus was first and leaders coached in the moment. Overall improvement of all metrics were seen as a result of this consistency.
  • Traveled to surrounding stores to help assist with driving sales by merchandising strategically and knowing their client bases wants and needs.

Education

Arrowhead High School
Hartland, WI

Skills

  • SAP systems
  • WMS systems
  • Power BI tracking
  • KPI reporting and tracking
  • Warehouse, Supply chain, Logistics oversight and management
  • Inventory and quality management
  • Food Grade storage and Ambient and Temp controlled
  • Cost control, finance budgeting, vena tools
  • Lean Six sigma expertise
  • OSHA 10 Certified
  • First Aid/CPR certified

Timeline

Operations Manager

RGL Logistics
12.2023 - Current

Executive Team Leader

Target
06.2022 - 12.2023

Manager

Shopko
05.2016 - 09.2017

Store Manager

TJX Companies
07.2011 - 06.2022

Arrowhead High School

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