Jennifer Johnson
Manchester,MO
Summary
Motivated professional with extensive experience in cargo operations and real estate. Proven track record in problem-solving and team collaboration. Expertise in inventory management and client relations drives operational excellence and enhances customer satisfaction. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Cargo Agent
Air General
St Louis, Missouri
05.2025 - Current
- Executed inventory management processes to ensure accurate tracking of cargo shipments.
- Performed data entry tasks for shipment records to maintain up-to-date information in systems.
- Organized documentation for cargo shipments, ensuring compliance with company and regulatory standards.
- Delivered exceptional customer service support by addressing inquiries and resolving issues promptly.
- Coordinated closely with airlines to schedule and manage shipment arrivals and departures efficiently.
- Handled cargo operations, including loading and unloading, to maintain swift processing of shipments.
- Monitored safety compliance during cargo handling operations to ensure adherence to regulations.
- Maintained accurate records of cargo inventory levels and shipment statuses for effective management.
- Processed customs documentation for international shipments to ensure smooth clearance and compliance.
- Evaluated cargo handling equipment for maintenance needs to promote operational efficiency and safety.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Provided customer service in accordance with company policies and procedures.
- Assisted customers with cargo handling, loading, and unloading activities.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Created labels that accurately identified packages by content type, origin and destination locations.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport.
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Checked import and export documentation to determine cargo contents.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Real Estate Agent
Hilbert Nation/Worth Clark/St Louis Realty/RE/MAX
St Louis, Missouri
11.2005 - Current
- Conducted market analysis to identify trends and pricing strategies for residential properties.
- Facilitated negotiations between buyers and sellers to achieve favorable terms for all parties.
- Developed marketing materials to enhance property visibility and attract potential buyers.
- Assisted clients in understanding the home buying process and provided expert guidance.
- Coordinated open house events to showcase properties and engage prospective buyers.
- Created and maintained accurate property listings across multiple platforms.
- Ensured compliance with local regulations and real estate laws throughout transactions.
- Established and nurtured relationships with clients to foster loyalty and repeat business.
- Collaborated with mortgage lenders to facilitate financing options for clients.
- Utilized social media platforms to promote listings and enhance brand presence.
- Advised clients on property enhancements to maximize appeal and market value.
- Prepared comprehensive transaction documentation to ensure smooth closings.
- Conducted property showings, emphasizing key features and benefits to clients.
- Evaluated client needs and preferences to provide tailored property recommendations.
- Resolved client concerns promptly, enhancing overall customer satisfaction.
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Coordinated appointments to show homes to prospective buyers.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Showed residential properties and explained features, value and benefits of available homes.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Created detailed property descriptions for use in marketing material.
- Researched current listings available in the area using multiple online resources.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Attended industry events such as conventions and seminars.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Increased personal revenue by completing multiple home and property sales.
Owner/CEO
Hunter Realty Services, LLC
St Louis, Missouri
09.2007 - 12.2018
- Used strong research skills to improve understanding of local areas and properties.
- Documented condition of each building by carefully photographing key features.
- Scrutinized properties, both new and existing and maintained records of distinguishing traits for each.
- Utilized data regarding nearby properties to help determine value on property being appraised.
- Assisted clients in understanding complex appraisal processes and procedures.
- Conducted market analysis and research to determine the current value of residential properties.
- Visited and inspected homes for sale in order to assess their condition, features, and amenities.
- Inspected interior and exterior components of buildings such as walls, floors, roofs, windows, doors.
- Analyzed financial documents related to loan origination or refinancing activities.
- Gathered data from public records, tax assessments, and local zoning regulations.
- Utilized specialized software programs to generate comprehensive appraisal reports.
- Researched comparable sales to establish a fair market value for each property.
- Prepared detailed reports outlining the appraised value of properties.
- Maintained accurate records of all client interactions and completed appraisals.
- Completed appraisals according to federal and USPAP guidelines.
- Stayed current with different lender standards and documentation requirements.
- Completed field inspections, structural measurements, records reviews and other historical assessments to make accurate judgments.
- Appraised properties as part of real estate transactions or legal proceedings.
Liability Claims Adjuster
Liberty Mutual
St Louis, Missouri
06.1995 - 11.2005
- Investigated claims meticulously to gather relevant evidence and establish facts surrounding incidents.
- Reviewed insurance policies in detail to determine coverage applicability for claims submitted.
- Communicated effectively with claimants to provide updates and clarify the claims process.
- Facilitated settlement negotiations to reach mutually agreeable resolutions for all parties involved.
- Executed timely follow-ups on outstanding claims to ensure prompt resolution and customer satisfaction.
- Monitored compliance with regulatory requirements to mitigate risks associated with claims handling.
- Identified subrogation opportunities and coordinated recovery efforts with third parties.
- Negotiated settlements with claimants or their representatives in order to resolve disputes.
- Assessed potential subrogation opportunities for recovering payments from third parties who were liable for losses incurred by insureds.
- Reviewed policies issued by the company to ensure compliance with state regulations governing liability coverage.
- Participated in periodic reviews conducted by auditors examining quality control standards used during claim handling activities.
- Drafted reports that documented investigation results, findings, and conclusions regarding liability claims.
- Provided technical guidance and support to less experienced adjusters regarding complex liability claims investigations.
- Ensured timely processing of claims through regular follow-up on outstanding issues.
- Developed effective working relationships with clients, service providers, attorneys, and other professionals involved in claim resolution process.
- Actively participated in continuing education courses designed to stay abreast of current trends in liability law.
- Advised management on changes needed within existing processes in order to improve efficiency of operations.
- Investigated liability claims to determine the extent of insurance company's responsibility for payment.
- Negotiated settlements with claimants in accordance with company guidelines.
- Conducted interviews with claimants, witnesses, and medical providers to obtain information concerning claim circumstances.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Gathered information from various third parties to determine claim acceptability.
- Analyzed and audited open claims to calculate additional payments owed.
- Investigated questionable claims to determine payment authorization.
- Decreased loss ratios through fair and timely claim processing.
- Completed required investigations on referred files within established timeframes.
- Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Education
Associate of Arts - Criminal Justice
St. Louis Community College At Meramec
Kirkwood05-1992
Some College (No Degree) - Criminal Justice/Psychology
University of Missouri St Louis
St Louis, MOSkills
- Effective communication
- Attention to detail
- Customer service
- Time management
- Problem solving
- Team collaboration
- Multitasking capacity
- Professionalism
- Relationship building
- Forklift operation
Certification
Salesperson Real Estate
Timeline
Cargo Agent
Air General
05.2025 - Current
Owner/CEO
Hunter Realty Services, LLC
09.2007 - 12.2018
Real Estate Agent
Hilbert Nation/Worth Clark/St Louis Realty/RE/MAX
11.2005 - Current
Liability Claims Adjuster
Liberty Mutual
06.1995 - 11.2005
Associate of Arts - Criminal Justice
St. Louis Community College At Meramec
Some College (No Degree) - Criminal Justice/Psychology
University of Missouri St Louis