Jennifer Johnson

Oversees and administers the day-to-day activities of the office; develops policies, procedures, and systems which ensure productive and efficient office operation. Provides and/or oversees support activities for the unit such as answering telephones, maintaining calendars, making travel arrangements, writing and preparing documentation and correspondence for the office, reviewing and controlling incoming and outgoing correspondence, and following-up on operational commitments. Organizes and facilitates meetings and special events, schedules and coordinates dates and times, venues, attendance, agendas, and facilities, takes minutes, and provides administrative support and follow-up on matters arising from meetings. Monitors, reconciles, and assists with fiscal administration for the unit, including but not limited to budgets, funding, grants, contracts, payroll, employment, travel, and/or purchasing; may assist with fiscal planning, including participating in seeking alternate sources of funding. Research information, compiles statistics, and gathers and computes various data; prepares special and/or one-time reports, summaries, or replies to inquiries, selecting relevant data from a variety of sources. Develops and manages projects to ensure efficient service and to achieve the mission and goals of the department. Serves as a primary point of contact between the office and internal/external constituencies; provides information and performs problem solving on a range of issues. Establishes, updates, and maintains unit's files, inventories, and records; implements and maintains data management systems, as required. Provides administrative assistance with faculty and/or staff searches, as appropriate, to include logging employment applications, preparing applicant acknowledgements and interview documents, coordinating interview logistics, and coordinating search documentation. May supervise and train lower graded staff, student employees, volunteers, and/or interns, as appropriate. May serve as Campus Security Authority as outlined by the Clery Act. Performs miscellaneous job-related duties as assigned.

I perform administrative duties in the Radiation/Oncology department. I am responsible for processing. incoming patient appointments, answering the telephones, filling out and filing paperwork, and scheduling all aspects of patients' surgical procedures. Medical Records Clerk Otolaryngology Associates through Robert Half - Indianapolis, IN October 2020 to January 2022 Entering new patients and follow up patient information into the system. I was responsible for managing patients’ health records and history. Helped conduct audits, gathering and filing patient information and processing discharge papers. • Preparing patient charts and gathering information and documents from patients. • Ensuring that the medical records are organized, accurate and complete. • Creating digital copies of paperwork and storing the records electronically • Filing the paperwork and reports of inpatients quickly and accurately • Safeguarding patient records and ensuring that everyone complies with the HIPAA standards •Transferring data into the facility’s main system database • Processing the records for admitting and discharging patients • Preparing invoices

Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performed clerical and reception duties associated with patient registration Schedules patient procedures. in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules Assists with coordination of activities related to insurance precertification/authorization. Point of contact when Supervisor is away

Answer the phone for insurance members in a call center environment, assisted with various needs, such as paying insurance premiums, finding providers, and any issue regarding health plan. Documented every call. Resolved problems such as delinquent accounts, invoice issues with members. Resolved issues with providers with claims and billing issues.

Find payable programs for patients Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial adviser. Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Processed monthly reports for department performance.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.