Jennifer Johnston

• Supervised team members to ensure efficient store operations.
• Trained new employees on customer service standards and store policies.
• Coordinated inventory management and product restocking efforts.
• Communicated daily tasks and objectives during team meetings.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Delegated daily tasks to team members to optimize group productivity.
• Delegated tasks appropriately according to individual skill sets.
• Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
• Motivated staff through positive reinforcement techniques.
• Ensured compliance with company policies and procedures throughout the team.
• Maintained accurate records of employee attendance and task completion times.
• Ensured compliance with industry standards and regulations.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Conducted regular performance evaluations, providing constructive feedback and personalized coaching.

I manage a team of ten team members that shop the store for guests’ orders.

As the Lead of this team some of my duties are as follows:

• Delegated daily tasks to team members to optimize group productivity.
• Monitored team progress and enforced deadlines.
• Fostered positive employee relationships through communication, training and development coaching.
• Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
• Documented production levels and materials used to keep management informed.
• Collaborated with management team to implement new work procedures or policies.
• Created and distributed monthly, quarterly, and annual reports to management regarding performance.
• Rotated through series of different stations based on team needs.
• Followed staffing strategies to achieve production goals.
• Implemented performance, quality, and efficiency measures to achieve aggressive production goals.
• Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity.
• Recommended and executed improvements for production and product quality.
• Conferred with other supervisors to coordinate operations and activities within or between departments.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional guest service.

I also oversee the hold processes and make sure the hold spaces are in good order for when the guest comes to pick up their order.

As the Human Resource Expert for Target, some of duties included the following:

• Facilitated professional development and certification activities for staff.
• Monitored organizational compliance with federal, state and local policies and regulations.
  
• Supervised employee hiring, selection and disciplining procedures.
• Implemented procedures to improve occupational health and safety.
• Oversaw issuance of compensation, benefits and leave.
• Maintained knowledge of regulatory changes, new trends and employment laws.
• Identified staffing and recruiting needs while applying best practices for talent management.
• Assigned tasks and evaluated employee performance.
• Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
• Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
• Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
• Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
• Developed organizational filing systems for correspondence, communications, records and reports.
• Established measures to promote diversity and drive equal access to opportunity and advancement.
• Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
• Onboarded and trained more than 40-50 new employees per year.
• Administered payroll, retirement-plan contribution tracking and health and welfare outsourcing.
• Partnered with management to establish workplace safety curriculum for training and education purposes.
• Drove departmental efficiency by organizing comprehensive new hire training and orientation.

• Led team in providing exceptional customer service and product knowledge.
• Coordinated inventory management and product placement on sales floor.
• Trained and supported team members in daily operations and best practices.
• Ensured compliance with safety standards and company policies during operations.
• Collaborated with other departments to streamline processes and improve efficiency.
• Resolved customer inquiries and issues with professionalism and empathy.
• Resolved conflicts between staff members by using effective communication techniques and mediation skills.
• Provided feedback on employee performance during annual reviews, setting development plans accordingly.
• Assisted in developing promotional displays to enhance customer engagement.
• Provided guidance and support to team members in areas such as problem solving, decision making and customer service.
• Assisted in hiring new employees for the specialty team, including conducting interviews and selecting qualified candidates.
• Supervised day-to-day operations of the specialty team ensuring compliance with established policies and procedures.