Jennifer Jones
Goldsboro,NC
Summary
Actively seeking a admistrative position where I can optimize problem-solving and organizational skills to contribute to increased company satisfaction. Authorized to work in the US for any employer Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Store Shopper
Instacart
04.2016 - Current
- Process orders for income and customers
- Operated and maintain customer satisfaction by App request to work and fill in the customers order order
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Selected best-quality perishable items such as meat and produce.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Brand Ambassador
Shiftgig
12.2015 - Current
- Collaborates with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Communicated to customers about the product quality, value, and style
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Driver
Uber
07.2012 - Current
- Communicated with passengers and transported them to and from their desired destinations, ensured the great customer experience
- Maintained vehicle maintenance and provided all time excellence customer service and resolved and customer problematic issues
- Loaded and unloaded vehicles, identified and took the shortest route and demonstrated the ability to remain calm in stressful situations
- Achieved and maintained an exceptional rating status.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Amazon Fulfillment Representative
Amazon
10.2022 - 05.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Assistant Manager
Wake County Public Schools
08.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service Representative
Conduent Business Services, LLC
08.2017 - 05.2018
- Routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
- Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution
- Provided customer with appropriate standard information requested
- Derived all necessary information from customer to update database
- Understood when to seek help and/or escalate to a more senior role
- Had an average typing speed of 35 WPM.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Medical Records Technician
WakeMed
02.2001 - 01.2002
- Maintained medical records operations by following policies and procedures and reported changes
- Interacted with registration areas, physicians offices, and other authorized hospital staff
- Completed medical records by reviewing information notifying health care providers of record discrepancies
- Provided medical records information by answering questions and request of patients, hospital staff, law firms, insurance companies, and government agencies.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Sorted and distributed incoming and outgoing medical records.
Unit Supply Specialist
US Army
02.1996 - 04.2000
- Maintained automated supply systems for accounting of organizational and installation supplies and equipment
- Issued and received small arms to be secured and controlled weapons and ammunition in security areas
- Scheduled and performed preventive and organizational maintenance on weapons
- Inspected completed work for accuracy and compliance with established procedures
- Coordinated supply activities
- Reviewed and annotated changes to unit material condition status report.
- Oversaw supply requests, accountability, and receipts.
- Completed regular inventory counts of equipment on book for unit.
- Tracked unit supply budget and reported discrepancies to promote adherence.
- Evaluated unit supply requirements and coordinated timely replenishment.
- Sorted and delivered materials to different work areas and staff.
Education
High school diploma - undefined
Millbrook High School
Raleigh, NC1995
Skills
- 10 years
- Microsoft Office, Excel
- Time Management
- Communication
- Faxing and Sending Emails
- Load & Unload
- Medical Records
- Military Service
- Verbal and Written Communication
- Food Preparation
- Customer Care
Certification
- SERV-SAFE, [Company Name] - [Timeframe]
Timeline
Amazon Fulfillment Representative
Amazon
10.2022 - 05.2023
Assistant Manager
Wake County Public Schools
08.2022 - 01.2023
Customer Service Representative
Conduent Business Services, LLC
08.2017 - 05.2018
Store Shopper
Instacart
04.2016 - Current
Brand Ambassador
Shiftgig
12.2015 - Current
Driver
Uber
07.2012 - Current
Medical Records Technician
WakeMed
02.2001 - 01.2002
Unit Supply Specialist
US Army
02.1996 - 04.2000
High school diploma - undefined
Millbrook High School
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