Jennifer Jones
Guthrie,OK
Summary
I am looking for a place to start a career to grow with and learn new things. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Rep
Waste Connections Inc.
01.2021 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Municipal Clerk
Town of Coyle
02.2017 - 12.2019
- My responsibilities include recording minutes of meetings
- Ensured to issue public notifications of all official activities and meetings
- Organized meetings, prepared agenda and arranges necessary packets of information
- Prepared ordinances, resolutions, and proclamations
- I also responded to all queries of the public, maintained fiscal records and accounts
- Assisted in budget groundwork and expenditure review.
Customer Service Manager
P.A.M.’S Produce
05.2014 - 02.2017
- My responsibilities include making sure that our customers get the products that they need and ensuring that they receive good quality products
- I am responsible for all set up of the products and ensuring that the products are fully stocked always
- I am responsible for keeping track of inventory and ordering anything that we need to make sure the customers have what they need
- I supervise and schedule other employees per the business needs and keep track of payroll for the employees.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Home Health Aide
Shipman Home Health
03.2012 - 04.2014
- My responsibilities were varied per the needs of the patient
- I assisted the patients with some of the everyday tasks that they needed help with such as dispensing their medications, light housework, preparing simple meals for them, assisting with bathing and ensuring that they had items handy that they may need until my return visit.
Certified Nursing Assistant
Golden Age Nursing
09.2011 - 03.2012
- My responsibilities were to help take care of elderly and incapacitated residents
- I did a full range of duties for the residents from helping them with their personal hygiene to assisting them with social interacting
- As a CNA I was the main point of contact for the patients and made sure that they were comfortable and clean at all times
- I interacted with them constantly while working with them making them feel like they were not forgotten.
Education
Oklahoma State University in OKC
Guthrie High School
05.2003
Skills
- Report Generation
- Consultative Sales
- Appointment Scheduling
- Data Entry
- Paperwork Processing
- Account Updating
- Call Management
- Active Listening
- Minute Taking
- Filing
- Computer Proficiency
- Call Center Experience
Leadership Experience
I have been a leader and tried to set an example for my coworkers in each position that I have held.
Communication Skills
I have strong communication skills along with strong customer satisfaction skills. I enjoy people and have always been an above and beyond kind of person. I am very personable and enjoy taking on challenges. I am proficient with a computer. I am proficient with Excel and Word as well. I welcome and encourage learning new things. I am very dependable and willing to go the extra mile for any company that I work for.
References
- Jeanie Vietor, (405) 209-1374
- Rhonda Wilkey, (405) 476-8056
- Kristie Graham, (405) 534-7202
Timeline
Customer Service Rep
Waste Connections Inc.
01.2021 - 01.2024
Municipal Clerk
Town of Coyle
02.2017 - 12.2019
Customer Service Manager
P.A.M.’S Produce
05.2014 - 02.2017
Home Health Aide
Shipman Home Health
03.2012 - 04.2014
Certified Nursing Assistant
Golden Age Nursing
09.2011 - 03.2012
Oklahoma State University in OKC
Guthrie High School