Jennifer Jones
Saint Charles,AR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
General Manager
NIblock & Associates
08.2010 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining client & court satisfaction levels.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in dynamic work environment.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
IT Administrator
Niblock & Associates
06.2009 - Current
- Performed network security design and integration duties.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Developed multi-site IT execution strategies, aligning work orders at 4 locations to effectively align available resources with historical service data.
Education
BBA - Management
University of Arkansas
Little Rock, AR05.2008
Skills
- Payroll Administration and Timekeeping
- Efficient multi-tasker
- Budget coordination
- Customer Relations
- Teamwork and Collaboration
- Staff Motivation
- Operations Oversight
- Employee reviews
- Sales Tracking
- Verbal and written communication
- Strategic Planning
- Economic Analysis
- Data Analysis
- Cost Reduction
- Budget Administration
- Finance and Accounting Oversight
- Sales Analysis
Timeline
General Manager
NIblock & Associates
08.2010 - Current
IT Administrator
Niblock & Associates
06.2009 - Current
BBA - Management
University of Arkansas