Jennifer Jones
Fayetteville,NC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies, training, and strong policy enforcement. Proficient in best practices, data trends, and regulatory requirements. Talented leader with analytical approach to planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
Work History
Accountability Manager
NC Department of Commerce, Division of Workforce Solutions
07.2020 - Current
- Provide expert technical assistance to staff and external stakeholders on developing effective employment and training programs to diverse populations
- Reach out to local workforce boards to determine programmatic needs
- Provide training to local workforce board staff
- Responsible for insuring the annual WIOA Title I budget to local workforce development boards is utilized in an effective and efficient manner, and within the confines of the Workforce Innovation and Opportunity Act (WIOA)
Special Projects Manager
Cape Fear Council of Governments
10.2018 - 07.2020
- Managed the National Dislocated Worker Grant's Disaster Relief Employment Program for the region
- Oversaw project implementation and evaluated overall program goals and objectives
- Conducted monitoring of worksites, participants, and program operations
- Ensured that all aspects of the program are compliant with the Federal Labor Standards Act
Adult Senior Program Coordinator
City of Durham
09.2015 - 08.2018
- Managed employee training program and budget including identification of internal/external training opportunities, coaching and mentoring program development
- Successfully updated the interior of the Durham NCWorks Career Center to provide customers with privacy and create a more professional environment for jobseekers and employers
- Former Co-chair of the Income Results Team, a sub-group of the Homeless Services Advisory Committee
- Former member of the Homeless Services Advisory Committee
Employment and Training Specialist I
NC Department of Commerce, Division of Workforce Solutions
03.2012 - 09.2015
- Played an active role in the configuration of the Geographic Solutions Inc
- Participant tracking system, also known as NCWorks Online
- Successfully monitored and provided technical assistance to 16 local areas during the three years at the division
- Trained various local area workforce development staff on monitoring preparation, data validation, eligibility, and NCWorks Online reports
Program Manager
Waccamaw Regional Council of Governments
11.2010 - 02.2012
- Worked closely with the SC Division of Employment and Workforce to implement new policies and procedures in an effort to re-establish the local area
- Successfully addressed the findings from the monitoring that was conducted the previous year
- Conducted training for the new Youth Council
- Served as the Local Area Super User
Education
BA - Sociology
Fayetteville State University
01.2002
Sociology
University of North Carolina - Greensboro
01.2001
Skills
- Data Analysis
- Decision Making
- Leadership
- Strategic Planning
- Customer service
- Policy and procedure development
- Workforce management
- Clear communication
Other
Leadership & Volunteering: Member, NC Commission for the Blind (2023 - present)
Timeline
Accountability Manager
NC Department of Commerce, Division of Workforce Solutions
07.2020 - Current
Special Projects Manager
Cape Fear Council of Governments
10.2018 - 07.2020
Adult Senior Program Coordinator
City of Durham
09.2015 - 08.2018
Employment and Training Specialist I
NC Department of Commerce, Division of Workforce Solutions
03.2012 - 09.2015
Program Manager
Waccamaw Regional Council of Governments
11.2010 - 02.2012
BA - Sociology
Fayetteville State University
Sociology
University of North Carolina - Greensboro
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