Jennifer Jones
Broken Arrow,OK
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and team performance at Macys Logistics. Excelled in customer service and leveraged computer skills to streamline warehouse management, achieving significant accuracy improvements. Mentored staff to exceed performance targets, demonstrating exceptional leadership and communication abilities.
Overview
18
18
years of professional experience
Work History
Warehouse Supervisor
Macys Logistics
04.2017 - Current
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Used warehouse management software to reconcile daily inventory.
- Completed daily operations on time and maintained high standards of accuracy.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Receptionist/Documentation Specialist
Mortgage Clearing
10.2010 - 04.2017
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Validated data in submitted loan files prior to submission to underwriters and interacted with correspondent counterparts on a day to day basis
- Monitored payments due from clients and promptly contacted clients with past due payments
Shift Manager
Warehouse Market
11.2006 - 10.2010
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
GED -
Will Rogers
Tulsa, OK05-1998
Skills
Customer Service
Computer Skills
Leadership
Communication
Decision Making
Time Management
Timeline
Warehouse Supervisor
Macys Logistics
04.2017 - Current
Receptionist/Documentation Specialist
Mortgage Clearing
10.2010 - 04.2017
Shift Manager
Warehouse Market
11.2006 - 10.2010
GED -
Will Rogers
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