Jennifer Jones
Orland Park,IL
Summary
Detail-oriented Restaurant Management professional with 18 years of experience in budget administration, food and beverage operations, and team member development. Successfully implemented cost-saving initiatives that enhanced operational efficiency. Core competencies include staff training, inventory control, and customer service excellence. Committed to driving growth and creating memorable dining experiences.
Overview
18
18
years of professional experience
Work History
District Manager
Kelly Operations Group
Pittsburg, PA
12.2024 - Current
- Kelly Operations Group acquired multiple brands from SPB
Director of Operations (Multiple Brands-9 Units)
SPB Hospitality
Houston, TX
06.2022 - 12.2024
- Build high-performing management teams – focus on accountability with teams to develop strong business acumen, adhere to systems and standards, food quality, P&L control, hourly staff coaching, and guest experiences.
- Work daily to build top-line sales and increase restaurant-level profit.
- High level of communication with the executive team and all corporate office department heads. Strong business relationships with peers across the brands to grow self-development and provide mentorship.
- ServSafe Proctor.
General Manager
ROCK BOTTOM / CRAFTWORKS
Warrenville, IL
02.2007 - 06.2022
- Successfully ran over $4 million units, with day-to-day business acumen to positively impact all aspects of the restaurant.
- Large focus on management, personal development, staff coaching, guest relations, planning, and organization.
- Promoted the Warrenville location to one of only two training stores in the company.
- I took on the development responsibility for all MITs coming into the company to each undergo a seven-week intensive program.
- Daily review of financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, and to determine COG areas needing cost reduction and program improvement.
- Implement departmental policies, goals, objectives, and procedures, conferring with the corporate executive team, the director of operations, and members of the management team where necessary.
- One of 11 members, since 2014, of our company's Hope Foundation, which grants funds to employees during crisis situations.
- Certified ServSafe Proctor - hold company wide classes
- Won one of six of our company's Mission/Value/Culture awards at the most recent GM conference.'Respect For All Individuals'- Promotes systems and processes that encourage reward and development
Education
Associates - Elementary Education
MORAINE VALLEY COMMUNITY COLLEGE
PALOS HILLS, IL05.2003
Skills
- Team building
- Coaching
- Leadership
- Staff retention
- Moral
- Empowerment
- Budgeting
- Forecasting
- Cost Controls
- Outlook
- Word
- Excel
- PowerPoint
Timeline
District Manager
Kelly Operations Group
12.2024 - Current
Director of Operations (Multiple Brands-9 Units)
SPB Hospitality
06.2022 - 12.2024
General Manager
ROCK BOTTOM / CRAFTWORKS
02.2007 - 06.2022
Associates - Elementary Education
MORAINE VALLEY COMMUNITY COLLEGE