Jennifer Jones
Service Professional
Summary
Creative service focused professional bringing unparalleled skills in customer relationship management, design, task prioritization and time management. Motivated to build and maintain effective working relationships with internal and external customers. Solid detailed oriented team player with positive demeanor and proven skills in creating exceptional spaces. Experienced in MS Office with over 20 years of expertise in customer service, sales, negotiating, and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Design Studio Specialist
Stanley Martin Homes
9 2021 - 03.2025
- Full-Time Position, 40 hours per week
- Created interior home design packages for homes in Richmond/Charlottesville/Virginia Southeast Divisions to include selection of cabinets and hardware, countertops, floor coverings, tile, lighting and plumbing fixtures and appliances.
- Created exterior color schemes for homes in Richmond /Charlottesville/Virginia Southeast Divisions to include selection of brick, siding, window, door and roof color based on elevations, and lot location.
- Coordinated with Purchasing team on cost of product selections and finish specifications to ensure costs are within division operating budget.
- Conducted Pre-Construction meetings to present presentation board for products and finishes selected for model homes and authenticate timeline with land, construction, purchasing and sales managers.
- Conducted Post-Construction inspections of model homes for punch-list and final walk prior to model opening.
- Maintained communication with vendors to confirm availability of products and remain abreast of new product availability.
- Consulted with electrical and low voltage vendors to design cost efficient packages for homes and sales offices.
- Ordered and maintained inventory of Design Studio samples for display and to demonstrate to buyers visiting Design Studio.
- Managed multiple renovations of Design Studio to include custom shelving design and placement, custom paint selection, flooring, artwork, signage, furnishings and lighting.
- Coordinated the design of sales office trailers and model sales offices, including furnishings and placement.
- Managed retrofit of sales offices to align with new corporate guidelines of color scheme, lifestyle murals and signage.
- Coordinated and documented the disposition of model home and sales office furnishings either to storage, sale or auction.
Quality Assurance Agent - High Value Underwriting
Mueller Reports
02.2021 - 09.2021
- Full-Time, 40 hours per week
- Conducted detailed quality control audits of homes valued over $750,000 to meet insurance company requirements.
- Analyzed field representatives written reports of home inspections to accurately confirm measurements, special features and condition to calculate replacement value.
- Evaluated home design sketches, photos and measurements to ensure an accurate representation of home.
- Documented results and produced final home valuation report to present to insurance company.
- Utilized Excel and propriety company software for valuations.
Transaction Coordinator/Realtor
Keller Williams Realty
04.2018 - 07.2019
- Full-Time, 40 hours per week
- Licensed NJ Realtor, April 2018 - July 2023
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in transactions.
- Investigated and resolved client issues related to home purchases and sales to maintain high satisfaction ratings for Realtors and Brokerage.
- Consulted with home sellers to provide guidance on furniture placement, colors, and decor to best showcase home.
- Decorated and staged homes to optimize showings and photography.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed and updated spreadsheets to track, analyze and report performance and sales data.
- Identified and recommended changes to existing processes to improve efficiency and service quality.
Design Assistant
K. Hovnanian Homes
01.2017 - 04.2018
- Part-Time, 25 hours per week
- Interacted with customers via phone, email or in-person to provide design gallery product information.
- Met with homebuyers to demonstrate products to allow for creation of comfortable and functional spaces based on buyers lifestyle and budget.
- Responsible for ordering product samples from vendors to create customer presentations.
- Managed design catalogs of community amenities, options and vendors.
- Maintained trending home design knowledge by attending various workshops and seminars.
Realtor
MAP Investments And Realty
05.2006 - 12.2008
- Full-Time, 40 hours per week
- Licensed VA Realtor, October 2003 - October 2009
- Reviewed MLS property listings and comps in preparation of listing presentations.
- Educated clients on market conditions, legal requirements, home building processes and requirements, pricing and mortgages.
- Followed escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Negotiated contracts for buyers and sellers to maximize customer savings or profit
- Educated clients on short sales processes, mortgage loan processing and foreclosures.
- Negotiated commerical lease agreements for professional office and medical space.
- Collaborating with builders, investors and developers on profitable opportunities.
Realtor
Coldwell Banker
10.2003 - 05.2006
- Full-Time, 40 hours per week
- Licensed VA Realtor, October 2023 - October 2009
- Educated clients on market conditions, legal requirements, pricing and mortgages.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Established positive relationships with clients, customers and realtors to insure successful transactions.
Property Damage Claims Representative
United Services Automobile Association (USAA)
10.1996 - 12.2000
- Full-Time, 40 hours per week
- Researched and interpreted insurance policies to ascertain level of coverage and determine claim approval or denial.
- Interviewed claimants of loss and reported findings and recommendations.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Assisted homeowners by coordinating emergency repair and contractors.
- Approved contractor estimate of repair.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Documented all information gathered from field inspections and uploaded data to company database for efficient processing.
Policy Sales Service Representative
United Services Automobile Association (USAA)
01.1993 - 10.1996
- Full-Time, 40 hours per week
- Handled high-volume of telephone inquiries daily in call center.
- Issued and adjusted Automobile, Property and Liability Policies.
- Initiated underwriting to evaluate potential exposure and acceptability of risk.
Education
Bachelor of Arts - Economics -1986
University of Maryland - Baltimore County
Baltimore, MDSkills
Critical Thinking
Communication
Time Management
Project Management
Interior design
Space planning
Client Relationship
Problem Solving
Customer Service
MS Office
References
Available upon request
Affiliations
- Member Home Builders Association of Richmond
- Member Professional Women in Building
Timeline
Quality Assurance Agent - High Value Underwriting
Mueller Reports
02.2021 - 09.2021
Transaction Coordinator/Realtor
Keller Williams Realty
04.2018 - 07.2019
Design Assistant
K. Hovnanian Homes
01.2017 - 04.2018
Realtor
MAP Investments And Realty
05.2006 - 12.2008
Realtor
Coldwell Banker
10.2003 - 05.2006
Property Damage Claims Representative
United Services Automobile Association (USAA)
10.1996 - 12.2000
Policy Sales Service Representative
United Services Automobile Association (USAA)
01.1993 - 10.1996
Bachelor of Arts - Economics -1986
University of Maryland - Baltimore County
Design Studio Specialist
Stanley Martin Homes
9 2021 - 03.2025