JENNIFER JONES
Summary
Dedicated Optical Technician/Medical Biller with 26 years of experience in providing exceptional Optical care, also ensuring accurate and timely reimbursement. Experienced contact lens technician with expertise in patient education, insurance claim processing, and inventory management. Proven ability to enhance patient experiences and streamline office operations.
Overview
16
16
years of professional experience
Work History
CONTACT LENSE TECHNICIAN
EYE PHYSICIANS AND SURGEONS
Decatur, GA
02.2024 - 07.2025
- Assisted patients in selecting appropriate contact lenses.
- Conducted lens fitting and adjustments for patient comfort.
- Educated patients on proper lens care and hygiene practices.
- Documented patient information and treatment plans accurately.
- Collaborated with optometrists to ensure quality patient care.
- Used optometric equipment to conduct pre-testing.
- Processed payments from customers using cash registers or other payment systems.
- Filled out paperwork related to insurance claims and billing procedures.
- Processed insurance claims using advanced billing software for patient services.
Office Manager
DR. BOXER AND ASSOCIATES
Atlanta, GA
03.2009 - 01.2024
- Organized office operations and maintained efficient workflow procedures.
- Managed scheduling for staff and coordinated patient appointments effectively.
- Supervised administrative staff and ensured adherence to office policies.
- Implemented filing systems that improved document retrieval and management.
- Developed standard operating procedures to streamline daily tasks and processes.
- Trained new employees on office protocols and software usage effectively.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recruited, interviewed and selected employees to fill vacant roles.
- Processed insurance claims using advanced billing software for patient services.
Education
Associate of Science - Business
BRADFORD SCHOOL OF BUSINESS
Pittsburgh, PA05-1989
Skills
- Contact lens fitting
- Inventory management
- Patient education
- Optical equipment usage
- Insurance claim processing
- Patient relationship management
- Office administration
- Problem solving
- Effective communication
- Customer service
- Patient care
- Insurance processing
- Insurance billing
- Multitasking
References
References available upon request.
Timeline
CONTACT LENSE TECHNICIAN
EYE PHYSICIANS AND SURGEONS
02.2024 - 07.2025
Office Manager
DR. BOXER AND ASSOCIATES
03.2009 - 01.2024
Associate of Science - Business
BRADFORD SCHOOL OF BUSINESS
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