Jennifer Jones
Summerville
Summary
Highly intelligent, energetic, and responsible professional, seeking a position in marketing, management, or customer service. Looking to expand upon experiences in business and in the classroom.
Overview
25
25
years of professional experience
Work History
Special Education Teacher
Horry County Schools
09.2024 - 06.2025
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Itinerant Teacher
Talcott Elementary School, Summers County Schools
01.2022 - 2024
Special Education Teacher/2nd grade teacher
Shady Spring Elementary School, Raleigh County Schools
08.2016 - 12.2021
Special Education Teacher
Talcott Elementary School, Summers County Schools
08.2015 - 06.2016
Special Education Teacher
Scott High School, Boone County Schools
08.2011 - 06.2013
Customer Service Manager
Ticketmaster
09.2006 - 04.2011
- Manager of over 200 representatives
- Manager of the Fraud, Customer Service, Consumer Support (corporate escalations), and Client Support teams in the Charleston, WV Contact Center
- Handled high level BBB, AG, and corporate complaints for all of Ticketmaster North America, while also balancing the needs of employees and customers.
- Direct customer service manager over all customer issues coming from the President of Ticketmaster or the Board of Directors
- Resolved box office issues, event issues, and responsible for ensuring clients (promoters, venues) and customers were satisfied with final resolutions.
- Created and presented high level financial documents to the board of directors for Ticketmaster regarding contact center loss and fraud reports.
- Responsible for all written communications with customers, box offices, venues, promoters, and high level company officials.
- Responsible for writing customer service response templates for email customer teams for Ticketmaster.
Wedding Consultant
David's Bridal
12.2005 - 09.2006
- Assist brides in the selection of their wedding gown and accessories.
- Work with other members of the bridal party for all of their wedding day needs.
Agent
New York Life Insurance Company
07.2005 - 12.2005
- New agent of the month for September 2005.
- Wrote 7 new cases the first month in the business.
- Licensed in WV and KY.
Sales Associate – wholesale, supplies, and retail
Electronic Business Machines
09.2003 - 05.2005
- Wholesale distributor for Lexmark products, with customers in over 25 states depending on me for their procurement needs.
- Contacted a minimum of 30 clients per day.
- Increased revenue by 25% in first two months.
- Promoted to supply specialist after only 5 months.
- Promoted again to retail specialist, with clients consisting of the University of Kentucky, Eastern Kentucky University, Berea College, and Laura's Lean Beef.
Ticket Sales Intern
Kentucky Thoroughblades Minor League Hockey
10.2000 - 04.2001
- Assisted sales department in selling season-ticket packages.
- Helped team officials distribute game day promotional items to increase brand awareness.
Public Relations Intern
Kentucky Thoroughblades Minor League Hockey
10.2000 - 04.2001
- Helped produce game day programs to increase organizational revenue.
- Worked with television and radio personnel to ensure production accuracy and enhance team advertising.
Education
Professional Teaching Certificate - Special Education
West Virginia University
01.2012
B.S. - Marketing
University of Kentucky
05.2002
Skills
- Organizational skills
- Proven track record in team oversight
- Selected for leadership roles in educational settings
- Ability to multi-task in both the professional and educational setting
Timeline
Special Education Teacher
Horry County Schools
09.2024 - 06.2025
Itinerant Teacher
Talcott Elementary School, Summers County Schools
01.2022 - 2024
Special Education Teacher/2nd grade teacher
Shady Spring Elementary School, Raleigh County Schools
08.2016 - 12.2021
Special Education Teacher
Talcott Elementary School, Summers County Schools
08.2015 - 06.2016
Special Education Teacher
Scott High School, Boone County Schools
08.2011 - 06.2013
Customer Service Manager
Ticketmaster
09.2006 - 04.2011
Wedding Consultant
David's Bridal
12.2005 - 09.2006
Agent
New York Life Insurance Company
07.2005 - 12.2005
Sales Associate – wholesale, supplies, and retail
Electronic Business Machines
09.2003 - 05.2005
Ticket Sales Intern
Kentucky Thoroughblades Minor League Hockey
10.2000 - 04.2001
Public Relations Intern
Kentucky Thoroughblades Minor League Hockey
10.2000 - 04.2001
B.S. - Marketing
University of Kentucky
Professional Teaching Certificate - Special Education
West Virginia University
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