Jennifer Jordan
Hopewell,VA
Summary
Seasoned Patient Care Technician with a proven track record at Bon Secours Health System, Inc, excelling in patient hygiene management and exceptional customer service. Demonstrated ability to foster team collaboration while delivering high-quality patient care. Recognized for exceeding customer satisfaction through creative problem-solving. Skilled in vital signs monitoring and providing emotional support, ensuring patient comfort and safety. Compassionate Certified Nursing Assistant, diligent about serving patients' medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner, and charting abilities. Experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient, and highly compassionate. Skilled at operating within long-term care environments, or outpatient centers.
Overview
20
20
years of professional experience
Work History
Patient Care Technician
Bon Secours Health System, Inc
Petersburg , VA
12.2007 - Current
- Worked alongside registered nursing staff and followed care plans.
- Recorded patient heart rate, pulse, and blood pressure.
- Promoted independence while assisting with personal hygiene needs.
- Reported unusual behavior for improved care continuity.
- Help patients complete routine exercises to build mobility.
- Build a friendly rapport with patients, and deliver personalized care.
- Monitored patient conditions and reported problems to the nursing supervisor in charge.
- Offered support, companionship, and stimulation through conversation and recreation.
- Assisted with daily living activities to improve patients' quality of life in a 30-37 bed unit.
- Promote patient satisfaction by assisting with daily living activities, such as bathing, grooming hair, dressing, feeding, and toileting.
- Documented care actions, vitals, and orders in company software.
- Assisted with patient admissions and discharges.
- Prepared examination rooms and patient rooms for wound care procedures, making sure supply availability and instruments are laid out.
- Collected specimens for laboratory diagnostic tests.
- Maintain confidentiality of patient data with adherence to the strict HIPAA laws, protocols, and policies.
- Approached and solved problems with initiatives, and sound judgment.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Participated in quality improvement activities within the department.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided emotional support to patients and their families during difficult times.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Explained treatment procedures to patients and their families.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Helped create a safe environment by following infection control policies.
- Kept instruments and equipment clean and sanitized.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Medical Receptionist
Gastrointestinal Health Care Clinic
Colonial Heights, VA
06.2006 - 12.2007
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Compiled and coded patient information or data in appropriate computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and confirmed patient appointments and consultations.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Arranged hospital admissions for patients as required.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phones promptly and directed calls appropriately.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Straightened up waiting room to maintain neat and organized space.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Monitored office supplies inventory and placed orders when necessary.
- Ordered office supplies as needed to maintain inventory levels.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Performed data entry tasks related to billing and collections procedures.
- Took messages from patients and promptly relayed to appropriate staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Informed patients of financial responsibilities prior to rendering services.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Processed referrals for specialist care when requested by physicians or patients.
Certified Nursing Assistant
John Randolph Medical Center
Colonial Heights, VA
07.2005 - 07.2007
- Provided physical support to assist patients with bathing, dressing and toileting.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Transported patients to treatment units, using wheelchair or stretcher.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned bedridden patients to prevent bedsores.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Answered patient call signals and signal lights to determine patients' needs.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Reported changes in patient condition to registered nurse or physician.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Observed patients for any changes in their physical or mental condition.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Conducted patient education on health maintenance and disease prevention.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Provided emotional support to patients and families during difficult times.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Helped residents walk with or without self-help devices.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Participated in educational programs related to nursing assistant skills development.
- Supported non-ambulatory residents in range of motion exercises.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Documented activities and recorded information in EMR system.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Used mobility devices to transport patients.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Certificate of Technical Studies - Medical Laboratory Technology
American Medical Career Training Center
Queens, NY04-2005
Certified Nursing Technician - Nursing Tech
New York Medical Career Training Center
Flushing, NY08-2004
Phlebotomist - Phlebotomy
Institute For Applied Medical Technology
Queens, NY12-1992
Certified Nursing Assistant - Nursing Assistant
Municipal Training Center
Brooklyn, NY04-1991
Skills
- Basic nursing care
- Sterilization techniques
- Vital signs monitoring
- Healthy meal preparation
- Infection prevention
- Restocking supplies
- Bed preparation
- Patient hygiene management
- ADL support
- Infection control standards
- Team collaboration
- Medical equipment operation
- Feeding assistance
- Vitals documentation
- Infection control
- Health monitoring
- Phlebotomy techniques
- Patient services
- Patient positioning
- Acute care
- Body mechanics knowledge
- Patient observation
- Emotional support
- Professional bedside manner
- Active listening
- Data collection
- IV insertion
- Blood glucose testing
- Safety protocols
- Basic life support
- Mobility assistance
- Patient mobility training
- Wound care
- Specimen collection
- Clinical training
- Acute and rehabilitative care
- Qualified in patient transport
- Patient education
- Hospice and palliative care
- End-of-life care
- Corrective action planning
- Emergency response
- Information protection
- Exceptional customer service
- Data entry and typing
- Electronic medical records
- Scheduling
- Net working
Timeline
Patient Care Technician
Bon Secours Health System, Inc
12.2007 - Current
Medical Receptionist
Gastrointestinal Health Care Clinic
06.2006 - 12.2007
Certified Nursing Assistant
John Randolph Medical Center
07.2005 - 07.2007
Certificate of Technical Studies - Medical Laboratory Technology
American Medical Career Training Center
Certified Nursing Technician - Nursing Tech
New York Medical Career Training Center
Phlebotomist - Phlebotomy
Institute For Applied Medical Technology
Certified Nursing Assistant - Nursing Assistant
Municipal Training Center
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