JENNIFER JORDAN
Livermore,CA
Summary
Experienced and highly skilled Public Safety Dispatcher with over a decade of progressive experience in emergency communications, law enforcement operations, and customer service. Proven ability to remain calm under pressure, multitask in high-stakes environments, and deliver excellent support to officers, departments, and the public. POST-certified with advanced training in crisis negotiation and tactical dispatching. Seeking to leverage expertise in a new law enforcement environment focused on professionalism and public safety.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Per Diem Dispatcher
City of Redwood City
06.2020 - Current
- Provide emergency and non-emergency dispatch services on an as-needed basis
- Support field officers and the public using advanced CAD and radio systems
- Monitor emergency/non-emergency lines, public works, and text-to-911 systems
Communications Training Officer
City of Menlo Park
07.2016 - 05.2025
- Answered and triaged emergency/non-emergency calls for service and public works
- Dispatched law enforcement personnel for routine and high-priority incidents
- Trained and mentored new dispatchers, following comprehensive training protocols
- Entered/updated CLETS data (SVS, AFS, EPO, MUPS, Warrants, WPS/AWS)
- Handled alarm billing, records desk support, and officer-initiated activity logging
- Provided high-level customer service and supported technological platforms
Public Safety Dispatcher
City of Daly City
09.2014 - 07.2016
- Operated dispatch systems for police, public works, and emergency calls
- Accurately maintained and updated CLETS entries and police response information
- Collaborated with field officers and supervisors to manage critical incidents
Parking Enforcement Officer (Full-Time)
City of Redwood City
05.2013 - 09.2014
- I was assigned to areas of the City to enforce parking regulations, ordinances and laws; issues citations; performs traffic control and community support during special events.
Customer Service/Sales Associate
Sweetcakes Bakery, Redwood City
08.2011 - 05.2013
- Delivered high-level customer service and handled sales transactions
- Managed phone orders, deliveries, and social media engagement
Parking Enforcement Officer (Part-Time)
City of Redwood City
08.2008 - 05.2013
- I was assigned to areas of the City to enforce parking regulations, ordinances and laws; issues citations; performs traffic control and community support during special events.
Records Clerk
City of Redwood City
04.2007 - 06.2008
- Managed police records, including scanning, indexing, and filing reports
- Processed citations, fingerprinting, and insurance-related documentation
Temporary City Roles – City of Redwood City
- Police Activities League Camp (2008): Supervised and supported youth in day-care camp
- Finance Department (2008–2013): Processed parking meter revenue and managed city mail systems
Education
Associate Degrees - Human Development & Social Science
Ohlone College
Fremont, CA01.2012
High School Diploma - undefined
James Logan High School
Union City, CA01.2007
Skills
- Dispatch Software/Systems: RIMS, RapidSOS, GIS, LawNet, 3SI, AlarmTrack, FirstTwo, Flock, Starchase
- Databases & Tools: CLETS, Cal-Photo, Accurint, CSAR, Entersect, Evertel, Intrado
- General Skills: Crisis response, multitasking under pressure, interagency communication, officer support, decision-making, active listening, attention to detail, prioritizing calls, problem-solving, customer service, and data entry
Certification
- POST Basic Dispatch
- Dispatcher Update
- Tactical Dispatching
- Crisis Negotiations
- Communications Training Officer
- Bias & Racial Profiling Awareness
Timeline
Per Diem Dispatcher
City of Redwood City
06.2020 - Current
Communications Training Officer
City of Menlo Park
07.2016 - 05.2025
Public Safety Dispatcher
City of Daly City
09.2014 - 07.2016
Parking Enforcement Officer (Full-Time)
City of Redwood City
05.2013 - 09.2014
Customer Service/Sales Associate
Sweetcakes Bakery, Redwood City
08.2011 - 05.2013
Parking Enforcement Officer (Part-Time)
City of Redwood City
08.2008 - 05.2013
Records Clerk
City of Redwood City
04.2007 - 06.2008
High School Diploma - undefined
James Logan High School
Temporary City Roles – City of Redwood City
Associate Degrees - Human Development & Social Science
Ohlone College
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