JENNIFER JOSEPH
Akron,OH
Summary
Hardworking individual focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
11
11
years of professional experience
Work History
SECRETARY
Cleveland Clinic
06.2022 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Perform registration duties such as check patients in/out, make sure they have up-to-date insurance coverage, collect any co-pays
- Check providers' schedules and confirm that patients are covered through their insurance for scheduled procedure.
- Work with insurance companies regarding any procedure that is pending or has been denied/appealed.
LETTER CARRIER
United States Postal Service
06.2018 - 06.2022
- Delivered mail to businesses of varying sizes, including those with dedicated mailrooms
- Transported parcels weighing 50+ pounds
- Cased more than 200 pieces of mail per day
- Walked 12 miles per day carrying bags weighing as much as 50 pounds
- Scanned mail with handheld device to track deliveries at customer locations
- Drove approved vehicles to deliver
- Provide customer service
- Picked up outgoing packages and parcels
- Secured mail from tampering or loss to meet strict standards
- Loaded delivery vehicle in correct order for smooth deliveries
- Completed the required paperwork and obtained signatures to process registered, certified and insured mail items
- Collected mail on the daily route, bringing in parcels from homes, businesses and area mailboxes
- Helped customers away from their delivery locations by holding mail at the main office
- Check postal vehicle and operate safely.
- Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.
PROCESS ADMINISTRATOR, COLLATERAL TRACKING
Huntington National Bank
09.2016 - 06.2018
- Handled issues such as title updates and title corrections
- Monitored processes such as new account research and title lookups/followups
- Provide customer service
- Followed established guidelines and procedures
- Reviewed activities regularly to identify opportunities for improvement
- Completed assigned tasks with little or no supervision.
DOCUMENTATION SPECIALIST
FirstMerit Bank
02.2016 - 09.2016
- Kept system consistent by documenting document management standards, organizational best practices, and use rules
- Established effective document management policies to maintain secure, legal, and efficiently accessed content
- Utilized company's filing system by scanning hard copy documents
- Verified and validated documents and key contracts.
BANK TELLER
FirstMerit Bank
04.2015 - 02.2016
- Followed company and regulatory policies to protect customer and bank assets
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products
- Handled diverse customer needs to develop and retain loyal relationships
- Updated customer accounts with new balance, payment, and transfer information
- Contributed to bank's successful referral program and used applicable technology and programs to effectively show results
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Smoothly opened, closed and updated accounts and savings plans for customers
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
SHIFT SUPERVISOR
Rite Aid
07.2013 - 04.2015
- Ensured quality service by setting and implementing company protocols
- Set objectives, oversaw progress, maintained schedules, and resolved issues
- Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs
- Created culture of continuous improvement, inspiring employees to take action to solve problems.
Education
Associate of Applied Science - Accounting
Cuyahoga Community College
Cleveland, OH05.2025
High School Diploma -
Northwest High School
Canal Fulton, OH05.2008
Skills
- Serve customers
- Problem-solving
- Task prioritization
- Relationship building
- Verbal communication
- Multitasking
- Creative thinking
- [Software] expertise
- Database and Client Management Systems
- Verbal and written communication
Timeline
SECRETARY
Cleveland Clinic
06.2022 - Current
LETTER CARRIER
United States Postal Service
06.2018 - 06.2022
PROCESS ADMINISTRATOR, COLLATERAL TRACKING
Huntington National Bank
09.2016 - 06.2018
DOCUMENTATION SPECIALIST
FirstMerit Bank
02.2016 - 09.2016
BANK TELLER
FirstMerit Bank
04.2015 - 02.2016
SHIFT SUPERVISOR
Rite Aid
07.2013 - 04.2015
Associate of Applied Science - Accounting
Cuyahoga Community College
High School Diploma -
Northwest High School