Jennifer Joslyn
Customer Service
St. Louis,MO
Summary
Professional with strong background in retail operations and merchandising, prepared for this role. Known for efficient inventory management, product placement, and customer service excellence. Strong focus on team collaboration, ensuring flexible and reliable support in dynamic environment. Adept at maintaining store standards and achieving results through effective communication and problem-solving skills.
Overview
26
26
years of professional experience
2
2
Certification
Work History
Center Store Associate
Schnucks Markets
09.2023 - 09.2024
- Managed inventory levels to ensure product availability and reduce stockouts.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Collaborated with team members to maintain cleanliness and organization in the store environment.
- Monitored product displays for compliance with merchandising standards to drive sales effectiveness.
- Trained new associates on store procedures, promoting adherence to operational guidelines and safety protocols.
- Resolved customer complaints effectively, fostering a positive shopping atmosphere and encouraging repeat business.
In-Store Shopper
Instacart
11.2022 - 03.2023
- Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition. Reliable Sales Assistant specializing in food service industry.
- Multiple 5 star reviews from customers.
- Maintained a 5 star score based on the 500 orders I have completed
Cashier/Customer Service
Love's Travel Stops & Country Stores
01.2017 - 09.2019
- Made effort to learn customers' names and addressed patrons by name whenever possible.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
Certified Pharmacy Technician
Walmart Vision Center / Walmart Pharmacy
11.2002 - 12.2007
- Filled patient's prescriptions
- Patient consultation
- Insurance billing and claims
- Worked side by side with pharmacist to fulfill customers needs
- Medication inventory and ordering
- Outbound calls to insurance companies for prior authorizations
Customer Service Representative
Casey's general store
04.1998 - 11.2002
- Assisted customers with a warm and professional attitude
- Took inventory
- Cash handling and deposits
- Point of sale operations
- Product ordering and stocking
Education
Bachelor of Science - Criminology
Southern New Hampshire University
Skills
- Pharmacy Technician Experience
- Budgeting
- Customer-focused retail sales
- Troubleshooting expertise
- Operating system management
- POS
- Sales
- Team management
- Service excellence
- Organizational skills (10 years)
- Proficient in managing multiple tasks
- Computer Skills
- Microsoft Outlook
- Workplace safety
- Punctuality
- Customer engagement
Certification
- Certified ServSafe Manager, 2024
- Certified Custodial Maintenance, ISSA - 2024
Timeline
Center Store Associate
Schnucks Markets
09.2023 - 09.2024
In-Store Shopper
Instacart
11.2022 - 03.2023
Cashier/Customer Service
Love's Travel Stops & Country Stores
01.2017 - 09.2019
Certified Pharmacy Technician
Walmart Vision Center / Walmart Pharmacy
11.2002 - 12.2007
Customer Service Representative
Casey's general store
04.1998 - 11.2002
Bachelor of Science - Criminology
Southern New Hampshire University
Assessments
- Customer focus & orientation — Highly Proficient August 2021 Responding to customer situations with sensitivity Full results: Highly Proficient
- Customer service — Proficient September 2021 Identifying and resolving common customer issues Full results: Proficient
- Administrative assistant/receptionist — Proficient September 2021 Using basic scheduling and organizational skills in an office setting Full results: Proficient