Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Joyce

Winston-Salem

Summary

Experienced food service professional with strong focus on team collaboration and achieving results. Skilled in customer service, food preparation, and maintaining high standards of cleanliness and safety. Reliable and adaptable, excelling in fast-paced environments and ensuring client satisfaction. Competent and capable team member in FOH and BOH operations. Bringing 8 years of experience with casual food service.

Overview

8
8
years of professional experience

Work History

Food Service Associate

Panera Bread
10.2024 - Current
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared visually appealing and flavorful dishes in accordance with established recipes and plating guidelines.
  • Worked closely with kitchen staff to ensure smooth communication between front-of-house and back-of-house operations.

Food Delivery Driver

DoorDash
05.2019 - Current
  • Reviewed information from customer food and beverage orders using the using company smart phone app
  • Checked order accuracy and food quality before delivering to customers
  • Provided outstanding food delivery service to new and long-standing customers by ensuring accuracy of orders before leaving restaurants, delivering food promptly, and interacting with customers in a friendly manner
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to company management or the restaurant for resolution


Crew Team Member

Burger King
05.2025 - 07.2025
  • Greeted customers at drive-thru and took food orders.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Crew Member

McDonald's Restaurant
02.2019 - 04.2023
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Cashier / Catering Assistant

Forsyth Technical Community College
01.2019 - 04.2019
  • Attended to new guests quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Demonstrated accurate cash handling and sales, including cash debit and credit transactions
  • Verified order accuracy and called out order numbers for guests in a timely and friendly fashion
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Assisted with catering events


Cashier / Beverage Prep / Food Runner

McAlister's Deli
09.2017 - 01.2019
  • Maximized guest satisfaction by helping them locate menu items, complete purchases and prepared their beverages
  • Drove sales and add-on purchases by promoting specific menu item options to customers
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences
  • Delivered food to guests, reset tables between guests, including refilling condiments and wiping down all surfaces
  • Trained new team members in cash register operation, stocking procedures and customer service


Education

High School Diploma -

Forsyth Tech Community College
Winston-Salem, NC
05.2017

Skills

  • Point of Sale (POS) system
  • Menu knowledge
  • Dining customer service
  • Courteous and professional demeanor
  • Outstanding cleanliness
  • Team contribution
  • Service-oriented
  • Courtesy

Timeline

Crew Team Member

Burger King
05.2025 - 07.2025

Food Service Associate

Panera Bread
10.2024 - Current

Food Delivery Driver

DoorDash
05.2019 - Current

Crew Member

McDonald's Restaurant
02.2019 - 04.2023

Cashier / Catering Assistant

Forsyth Technical Community College
01.2019 - 04.2019

Cashier / Beverage Prep / Food Runner

McAlister's Deli
09.2017 - 01.2019

High School Diploma -

Forsyth Tech Community College

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Jennifer Joyce