Jennifer Joyce
Beaumont,TX
Summary
Professional with strong experience in patient relations, skilled in resolving issues and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.
Overview
23
23
years of professional experience
Work History
Clinic Patient Representative
Christus Healthcare
12.2025 - Current
- Facilitated patient intake processes, ensuring accurate documentation and timely registration.
- Coordinated communication between patients and medical staff to enhance care experience.
- Addressed patient inquiries and resolved concerns efficiently, improving satisfaction ratings.
- Managed appointment scheduling, optimizing workflow for clinical teams and reducing wait times.
- Mentored junior staff in best practices for patient relations and conflict resolution strategies.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Provided excellent customer service to patients and medical staff.
Cook
Hardin Jefferson ISD
02.2020 - 06.2020
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Shipper
Exco
08.2011 - 08.2012
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Tagged and stored product inventory in correct areas and locations.
- Organized storage areas to maximize movement and minimize labor.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Received, processed and reshelved returned products to facilitate accurate inventory.
- Obtained required documentation to move cargo onward.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
Airman
USAF
05.2003 - 05.2010
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Checked items into computer system, printed labels and directed to storage locations.
- Built and maintained working relationships with peers and upper management.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Worked hard to learn required tasks quickly to maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Unloaded trucks, moved containers to staging area and determined correct storage locations.
- Rotated through series of different stations based on team needs.
Education
Associate of Arts - Medical Billing And Coding
Grantham University
Lenexa, KS11.2021
Bachelor of Arts - Healthcare Administration
Ashford University
San Diego, CA03.2020
Certificate - Human Resources Management
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- High volume production capability
- Focused and disciplined
- Effective prioritization
- Customer service
- Insurance verification
- Scheduling appointments
- Privacy and confidentiality
Timeline
Clinic Patient Representative
Christus Healthcare
12.2025 - Current
Cook
Hardin Jefferson ISD
02.2020 - 06.2020
Shipper
Exco
08.2011 - 08.2012
Airman
USAF
05.2003 - 05.2010
Bachelor of Arts - Healthcare Administration
Ashford University
Associate of Arts - Medical Billing And Coding
Grantham University
Certificate - Human Resources Management
Southern New Hampshire University
Education and Training
other,other