Cleanroom Lead Coordinator
Corning Incorporated
Durham, United States
03.2009 - 11.2021
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered data, generated reports and produced tracking documents.
- Entered and maintained departmental records in company database.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Oversaw technical, operational, clerical and customer service support activities.
- Maintained master schedule and set up appointments.
- Drove workflow improvements by streamlining processes.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Led comprehensive staff member training covering key topics.
- Resolved employment-related disputes through proactive communication.
- Devised and implemented improvements to reporting procedures.
- Oversaw project logistics using industry expertise and independent judgment.
