Jennifer J. Stedman
Wakefield,Rhode Island
Summary
Dynamic professional with extensive experience at Orthopedics RI, excelling in project management and data analysis. Proven track record in enhancing research initiatives and streamlining operations. Adept at fostering collaboration and delivering exceptional customer service, contributing to successful program implementations and achieving organizational goals. Skilled in Microsoft Excel and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fellowship and Programs Coordinator
Orthopedics RI
Wakefield, RI
07.2023 - Current
- Collected research data for CEO and providers in compliance with Good Clinical Practices and IRB protocols.
- Collaborated with sponsors, including FX Shoulder and Arthrex, to secure IRB approvals for product development.
- Conducted training sessions on patient engagement tools and data collection methods for staff.
- Managed fellowship program operations, tracking peer readings, and reporting arthroplasty procedures completed.
- Organized interview days for 2025-2026 total joint fellow selection, facilitating smooth integration for 2026-2027.
- Contributed to establishment of Research Institute to enhance organizational research initiatives.
- Created and maintained ORI's intranet for streamlined communication and resource access.
- Provided consistent assistance to staff and patients, ensuring fulfillment of commitments during interactions.
Ski Instructor Snow Sports Director
Yawgoo Valley
Exeter, RI
01.2013 - Current
- Instructed students across various ages in skiing techniques and safety protocols.
- Developed customized lesson plans tailored to diverse skill levels and learning styles.
- Evaluated student skills to apply effective teaching approaches.
- Ensured safe, healthy learning environments for optimal growth.
- Maintained strict schedules, guaranteeing timely start and end of lessons.
- Completed continuing education to enhance personal skiing proficiency.
- Collaborated with peers to implement class management strategies and innovative engagement methods.
- Managed scheduling and training for over 100 staff members, including interviewing and hiring new instructors.
Clinical Support Coordinator
Orthopedics RI
Wakefield, RI
01.2021 - 07.2023
- Support providers in research data collection and approvals, working with several sponsors including FX Shoulder, IllumiOss, and Intelijoint to get PROM’s and research for product development and FDA approval.
- Assisting in developing a Total Joint program that is standard practice wide.
- Assisted with the implementation of patient-reported outcomes and the transition/training of different roles to departments as the program unfolded. Upon the close of CARE, I assisted with data retrieval.
- Currently assisting with onboarding of the new Fellow and launch of the Research Institute.
- Development and updating of the ORIon’s Total Joint page for a single source of truth.
- Assist all staff and patients when I am asked questions, If I am unsure of the answer, I will get an answer or point staff in the correct direction.
- Coordinated patient appointments and ensured timely follow-up for orthopedic procedures.
Administrative Assistant
Orthopedics Rhode Island
Wakefield, RI
10.2013 - 01.2021
- Calling patients, answering phone registering, and setting up appointments for patients for Dr. Bradley and Dr. Moriarty the 2 PA’s.
- In addition to working with the ACTs at URI and Performance Physical Therapy to get patients in, testing ordered, DME equipment approved.
- Triaging phone calls, pulling up information from South County Hospital and Newport Hospital to get patients registered in the system from on call weekends.
- Filing MRI, bone scan and images from the fax folder to patients’ chart, referencing patients CPS accounts to be sure follow ups have been scheduled to go over the results.
- With the addition to the new CPS system and insurance requirements, training the staff on cases and linking cases to appointments, retraining of the call center and training of the new administrative float/call center.
- Created a uniform workers compensation process for billing and administrative assistance, booking IME’s, Depositions, talking with attorneys and relaying the information to the Dr. so that he can dictate, and I can create the documentation for court, completing disability forms, TDI, FMLA and, insurance paperwork.
- Completing all tasks assigned by the MA’s or requests by the providers.
- In addition to adjusting the rapidly changing schedule and the request of all providers, trying to accommodate patients when changes need to be made.
- Encouraged the providers agree to use the tasking system to communicate important patient information, allowing for communications to be documented in phone notes in Phoenix.
- Accept new responsibilities and assist other departments and Andrea with answering questions, brainstorming the best process to implement new workflow.
- Worked with SCH in getting lists of patients that are not 100% satisfied with surgery and notifying the providers so that these patients can be reached out to if needed and evaluating why they were not satisfied.
- I listen to others and try to defuse problems, and to strategize with others to create a well-organized work environment, with the patient’s best interest at hand.
Project Manager
South Kingstown, RI
01.2012 - 01.2017
- Worked closely with staff, the principal, and the Parent Teacher Organization (PTO) to pitch, create and organize the implementation of 24 iPads into the school.
- Receiving matching funds from the PTO, while gaining sponsorship from local businesses.
- Manage and schedule classroom use, creating and training parent volunteers in addition to working with a URI professor to create a program using qualified students to work in the classrooms.
- Respond to questions, problems, and requests from teachers; update the iPads and perform weekly maintenance, ensure the proper use in classroom.
Waitress / Bartender
The Cove
Charlestown, RI
07.2005 - 01.2016
- Worked at the restaurant primarily as a waitress with bartending on an as need basis.
- Assist in the day-to-day operations of a restaurant, customer service, meticulous in the cleanliness of the environment, aware of all health codes and regulations.
- Working in a fast-paced environment with various personality types at a time; customer needs; established long-lasting relationships with patrons who frequent the establishment.
Front Desk Receptionist
South County Orthopedics
Wakefield, RI
08.2013 - 01.2014
- Creating a welcoming environment for patients upon arrival, while being accountable for obtaining and entering patient information including insurance information, checking eligibility, scanning, and populating confidential information regarding patient health care and history.
- Collecting and entering copayments and co-insurances for various insurances; scheduling appointments for multiple physicians and their PA’s.
- Assist in billing and coding in the correct format for the different insurances.
- Responsible for keeping a well-organized space in which establishing a more effective filing system for doctor patient information was required.
- Respond and field questions to the appropriate departments.
- Obtain the proper documents required for releasing patient information, training of new employees in Intergy, Phoenix Ortho, and the daily role at the front desk.
- Maintain poise in a hectic work environment, while working with many others to create a positive experience for every patient.
Skills
- Customer service
- Data entry
- Microsoft Word and Excel
- Healthcare software proficiency
- Project management
- Problem solving
- Communication skills
- Organizational skills
- Budget management
- Scheduling and coordination
- Implementation strategies
- Functional authority oversight
- Deadline management
- Multi-tasking abilities
- Presentation skills
- Process improvement techniques
- Collaboration and teamwork
Certification
- Ethics and Human Subject Protection
- Good Clinical Practice
- CPR certified
References
- Shawn Clarke -SK Police Department
- Andrea Fox, 401-258-2338
- Mercedes Godin, 802-578-1439
Timeline
Fellowship and Programs Coordinator
Orthopedics RI
07.2023 - Current
Clinical Support Coordinator
Orthopedics RI
01.2021 - 07.2023
Administrative Assistant
Orthopedics Rhode Island
10.2013 - 01.2021
Front Desk Receptionist
South County Orthopedics
08.2013 - 01.2014
Ski Instructor Snow Sports Director
Yawgoo Valley
01.2013 - Current
Project Manager
01.2012 - 01.2017
Waitress / Bartender
The Cove
07.2005 - 01.2016
- Ethics and Human Subject Protection
- Good Clinical Practice
- CPR certified
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