Jennifer June

Recruited by Co-Founder to optimize and grow a startup med spa concept in New Jersey; ultimately grew business from two to 12 locations in three states, leading to private equity acquisition

• Developed and implemented new strategies and policies to establish
  long-term business objectives and provide strong and sustainable
  organizational leadership.
  • Built corporate infrastructure to include Marketing, Finance, Clinical,
  Human Resources, Learning and Operations.
  • Develop, manage, and execute the med spa retail clinic expansion plan
  throughout the region, from site selection through store opening and
  beyond.
  • Opened 10 locations across three states, 3 acquisitions, developed client contact center to include a virtual sales team and tuition-based learning
  academy for aesthetics.
  • Secured sites and leases to open 10 locations per year, leases signed though Jan 2024, with 40 locations targeted by 2024 in 5 states.
  • Retail Clinics are attaining 30% EBITA at 18 months.
  • Evolve has won awards 2 years running in 3 cities and 2023 Best of NJ.

Provided insight, guidance, and fractional services to startups and private equity/venture capital ownership groups in the health and beauty industry

• Palm Ventures : advised this Connecticut-based family office on its investment in LP Retail Group, a holding of two spa/salon brands founded by celebrity stylist Rachel Zoe (BLVD and DreamDry); consulted during 2019 and supported in a full-time capacity during 2020 and 2021; ownership mandate was to grow and ultimately reposition business

• Other major clients:

- Redesign Health : advised a variety of startups for this healthcare-focused incubator and investor: Candid (2018), Ever/Body (2019), Vault Health (2019)

- Cohen Management Group : advised President Joe Cohen on two of his six healthcare investments, a luxury retail chain and a telehealth company (2018-2019)

- The Removery: Led creation of a call center for this laser tattoo removal brand (2019)

- Liv Smooth: a laser hair studio with three locations in Florida; partnered with the Founders from concept to grand opening; provided guidance on market research, real estate, operations(2018)

- The Beauty Agent: on-call recruiting support for this boutique recruiting firm focused on the medical aesthetics industry (2018)

Operations leader for the nation's leading non-medical aesthetics service provider, owned by LCatterton; oversight of 130 centers with 1500+ employees and annual volume of ~$300M

• Designed and Implemented infrastructure and systems to support the growth and success of the company.
• Defined the selling process to drive sales results resulting in a conversion increase of 7%
• Partnered with Real Estate, Medical Affairs and Marketing to create a strategic approach to new market entry.
• Developed and Executed a strategic plan for 90 new centers and new market entry
• Successfully rolled out improved operating systems to streamline efficiencies resulting in improved guest experience and increased profitability.
• Built customer and employee confidence using feedback to modify existing and develop new programs. Results: Guest Experience: Net
  Promoter Score from 39 to 77, Refunds from 14% to 10%, discounts from 30% to 26%

Responsible for 321 stores with $265M annual volume, reporting to the Vice President of Field Operations and Eyecare, Luxottica Retail Licensed Brands; Luxottica operates Target Optical stores inside Target Retail nationwide via a national licensing agreement, selling optical products and subleasing space to independent optometrists

• Direct responsibility for 12 Regional Managers, 5 Eye Care Directors and 3 Zone Project Supervisors.
• Successfully turned around 4 core Markets - Boston, Ohio, Atlanta,
  Minnesota in record time improving comp sales by 30%
• Opened 42 new locations throughout the US.
• Improved guest satisfaction, NPS, 10 points, bringing Target Optical to lead Retail Operations North America
• Meet OI/ROA annual business plans.
• Driving relations and alignment of strategies through Target, Target Optical and Leasing Doctors office
• Develop and execute new business development initiatives.

Provide and coordinate expertise to ensure franchise units are successfully delivered to targets and budgets, maximizing retail growth and providing comprehensive and constant support regarding training,
promotions, products, website, marketing, visual merchandising & PR.
• Develop and execute transition timelines with Construction, Real estate,
Legal and preferred finance lenders to ensure successful closings.
• Lead process of new franchise units and existing unit conversion efforts
regarding activities post sale/ contract including Construction, Vendor
management, Point of Sale, Supply Chain, EyeMed credentialing, etc.
• Cultivate relationships with licensed operators to ensure success and business growth within the system.
• Delivered sale of 15 franchise units resulting in $5MM in sales.

Promoted from the field to the Strategic Initiatives team at Dunkin's corporate headquarters in Massachusetts; reported to the Vice President, Operations & Strategic Initiatives

• Execute and drive results within GAP on a national level through
  guidance and support to regional GAP leads.
  • Analyze business results and develop tools and systems to enhance
  platform results.
  • Drive GAP objectives by leveraging the five pillars, people, equipment,
  layout, training, and product availability.
  • Support and influence field team and franchisees in action planning,
  goal setting and direction of GAP objectives
  • Communicate objectives, progress, and results of GAP process to
  leadership, franchisees, and field teams.
  • Delivered 6% improvement to sales and Grew EBITA from 18 to 23%
  across Central Atlantic
  • Improved Guest Satisfaction (GSS) by 12 points.

Supported three franchisees collectively owning 156 franchise restaurants in the New York Metro Area

• Consult with each franchisee to analyze assessment scores, capture root cause operational issues, target improvement opportunities, and drive robust and high-impact action planning.
  • Partner with the franchisees on the value and implementation of their
  business plan and lead the business review process as a method of planned growth and profitability.
  • Influence franchisees on the value of community involvement through the DDBR Community Foundation partnered with external fundraising events.
  • Lead and organize local Advisory Council Meetings to drive key business metrics.
  • Increased guest service satisfaction scores by 5% in 3 months- averaging
  14% over company overall satisfaction.
  • Increased in year over year same store sales of 4% in 3 months.
  • Led Dunkin Brands in Baskin Robbins turnaround delivering 40% increase in comp sales.

Led the sales and operations initiatives for this membership-based provider of proven hair loss solutions founded in 1976, then-owned by Regis Corporation

Responsible for leading all aspects of the sales process throughout three departments to meet weekly and monthly sales quotas.
• Increased profitability by over 57% over prior fiscal year through implementing selling standards.
• Grew active client base by 10% in one year with the implementation of customer service training with sales staff and stylists.
• Trained styling staff on retail selling, resulting in a 70% increase in retail sales.
• Implemented a goal structure for all employees.
• Served as a liaison and partnered with corporate headquarters to play a key role in developing local marketing strategies and advertising campaigns.

Progressive roles for this national weight-loss retail leader, contributing to the company's explosive growth from ~40 company stores to over 800 company and franchised stores worldwide during eleven-year tenure; exited upon business shutdown in Dec 2007

• Led sales and operations for 87 corporate owned stores and 26 licensee owned stores in 5 states with annual sales volume exceeding $78 million.
  • Directed 8 Regional Managers and 2 Directors of Training and 450 employees with the responsibility of achieving company sales goals, recruitment, training, and development.
  • Developed and conducted annual meetings and development seminars for all employee levels and franchisees at the National Training Center
  • Increased revenues 120% in 3 years
  • Maintained a 7.5% turnover rate compared to the company average of 50%
  • Converted two major regions (Central Florida and Michigan) from underperforming franchises to profitable corporate markets within 2
  months increasing revenues 60%
  • Staffed and increased revenues by 87% in Michigan in 6 months
  • Increased revenues in South Florida by 91% in 3 months resulting in the number one market in the company.

• Elevated into new role for the company's franchised business, launched in 1997; oversaw operations for all 26 franchisees in the Northeast and Pacific Northwest

• Hyper-accelerated promotion from a single store to an area of stores in New Jersey