Jennifer Kachinski
Gibraltar ,Michigan
Summary
Fraud Analyst | Fraud Investigator | Risk & Loss Prevention Specialist Operations leader with 12+ years of experience in fraud detection, escalation management, team leadership, and operational efficiency within financial services. Proven track record of reducing fraud-related losses, streamlining procedures, and mentoring high-performing teams. Adept in regulatory compliance, suspicious activity investigation, and client experience improvement.
Overview
25
25
years of professional experience
Work History
Operations Fraud Manager II
PNC Bank
10.2023 - Current
- - Lead check fraud operations, overseeing high-volume, high-risk investigations.
- - Partnered with process improvement teams to reduce fraud call times and improve SLA from 46% to under 5% in just 60 days.
- - Conducted ongoing coaching to reduce fraud losses, ID Theft, Know Your Customer (KYC) and align with evolving fraud trends, and uphold QA standards.
- - Developed training programs and documentation; team recognized with performance and innovation awards.
- - Directed HR initiatives including recruiting, interviewing, feedback, and engagement for team success.
- Served as senior escalation point for intricate fraud and risk situations, maintaining adherence to regulations.
Loss Avoidance Operations Manager
PNC Bank
05.2022 - 10.2023
- - Oversaw risk management strategies across multi-site teams.
- - Designed SharePoint workflows and OneNote how-to guides to streamline fraud case handling.
- - Monitored operational risk controls, led resiliency planning, and drove policy improvements.
- - Built a culture of engagement and accountability through consistent feedback and recognition.
Detection & Investigation Analyst Lead
PNC Bank
10.2021 - 05.2022
- - Conducted deep-dive investigations into suspicious activity using Lexis Nexis and internal tools.
- - Documented findings thoroughly and collaborated with internal departments on fraud mitigation.
- - Created and delivered onboarding materials and SOPs for new investigators.
- - Promoted to Operations Manager due to performance and training leadership.
Loss Avoidance Analyst
PNC Bank
12.2014 - 10.2021
- - Investigated high-risk transactions and suspicious account behavior.
- - Served as SME on fraud holds, fielding calls from branches, customers, and partner banks.
Teller Supervisor & Personal Banker
PNC Bank
11.2012 - 12.2014
- - Mentored team, maintained branch compliance, and exceeded customer satisfaction metrics.
- - Stepped in as acting Branch Manager as needed.
Store Operations Manager & Department Manager
Lowes Home Centers Inc.
01.2001 - 01.2012
- - Led a $30M location and rose to Assistant Store Manager.
- - Managed staffing, loss prevention, audits, and KPI performance.
- - Recruited and developed talent for cross-functional retail operations.
Education
Associates - Business Administration
Henry Ford Community College
Dearborn, MIAssociates - Liberal Arts
Henry Ford Community College
Dearborn, MISkills
- Word
- Excel
- SharePoint
- Microsoft Teams
- OneNote
- Outlook
- Lexis Nexis
- Actimize
- Tableau
- Power BI
- SentiLink
- Team leadership
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Excellent communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Core Competencies
- - Fraud Analysis & Risk Mitigation
- - Suspicious Activity Investigation (SAR, Check Fraud, ID Theft)
- - Loss Avoidance & Operational Controls
- - Regulatory Compliance (AML, BSA)
- - Cross-Functional Leadership & Coaching
- - SLA Improvement & Performance Optimization
- - Customer Escalation Management
- - Data Analysis & Documentation (Excel, Power BI, OneNote, Tableau)
Timeline
Operations Fraud Manager II
PNC Bank
10.2023 - Current
Loss Avoidance Operations Manager
PNC Bank
05.2022 - 10.2023
Detection & Investigation Analyst Lead
PNC Bank
10.2021 - 05.2022
Loss Avoidance Analyst
PNC Bank
12.2014 - 10.2021
Teller Supervisor & Personal Banker
PNC Bank
11.2012 - 12.2014
Store Operations Manager & Department Manager
Lowes Home Centers Inc.
01.2001 - 01.2012
Associates - Liberal Arts
Henry Ford Community College
Associates - Business Administration
Henry Ford Community College
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