JENNIFER KAIAMA
Yukon,OK
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing efficiency and service quality across various office locations within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Personable and dedicated customer service representative.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Office Manager
Chapmans Bail Bonds
Yukon, OK
06.2020 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Assisted in developing budgets for departmental expenses.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Developed effective communication strategies between departments within the organization.
- Ensured compliance with applicable laws regarding employment practices.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed and implemented office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed files and records to obtain information and respond to requests.
- Produced thorough, accurate and timely reports of project activities.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Supervisor
Lakeshore Learning Store
Oklahoma City, OK
06.2014 - 12.2019
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Trained new employees on company policies and procedures.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Implemented strategies to take advantage of new opportunities.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Acted as a liaison between upper management and staff, facilitating open communication.
Education
High School Diploma -
King Kekaulike High School
Kula, HI06-2003
Skills
- Data entry
- Clear oral/written communication
- Contract administration
- Policy and procedure modification
- Billing
- Event coordination
- Financial reporting
- Customer service
- Report preparation
- Clerical support
Timeline
Office Manager
Chapmans Bail Bonds
06.2020 - Current
Supervisor
Lakeshore Learning Store
06.2014 - 12.2019
High School Diploma -
King Kekaulike High School
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