Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Kalanick

Summary

Personable and energetic professional committed to delivering dependency in excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, security and scheduling.

Overview

25
25
years of professional experience

Work History

Receptionist

Showcase Auto Rebuild
09.2018 - Current
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Guest Services Associate & General Accountant Assistant

Marriott
06.2016 - 10.2017
  • Assisted guests with variety of services and local attraction information.
  • Maintained accurate records of guest transactions, upholding strict confidentiality standards.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Organized and detail-oriented with a strong work ethic.

Cashier and General Purpose Clerk

WinCo Foods
08.2006 - 12.2015
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Shift Leader

Various Food Restaurants
03.1999 - 08.2006
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

GED -

Bellevue College
Bellevue, WA
12.2022

Skills

  • Appointment Scheduling
  • Customer Service
  • Multi-Line Telephone Systems
  • Administrative Support
  • Punctual and Reliable
  • Time Management
  • Payment Processing
  • Data Entry
  • Billing and Invoicing
  • Attention to Detail

Timeline

Receptionist

Showcase Auto Rebuild
09.2018 - Current

Guest Services Associate & General Accountant Assistant

Marriott
06.2016 - 10.2017

Cashier and General Purpose Clerk

WinCo Foods
08.2006 - 12.2015

Shift Leader

Various Food Restaurants
03.1999 - 08.2006

GED -

Bellevue College

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Jennifer Kalanick