Jennifer Kallas
Lombard,IL
Summary
Highly motivated professional with twenty five plus years of entrepreneurial and management. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Spa Coordinator
La' Reese Spa
Lombard, IL
09.2007 - Current
- Developed and implemented a comprehensive marketing strategy to increase spa services revenue.
- Coordinated with vendors for product purchasing and delivery.
- Created promotional campaigns to generate interest in spa treatments and services.
- Developed a loyalty program for repeat customers, resulting in increased sales volume.
- Maintained accurate financial records of all transactions related to the business operations of the spa.
- Inspected areas of the facility regularly to ensure they were clean and safe for guests.
- Collaborated with other professionals in the industry to stay current on trends in health and wellness treatments.
- Researched competitive pricing strategies for various spa services offered at different locations.
- Negotiated contracts with suppliers for better prices on materials used in treatments offered at the spa.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Resolved issues quickly through meticulous research and quick decision-making.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Sales Consultant
Liposuction & Cosmetic Surgery
Naperville/Oakbrook/Chicago/Arlington Heights, IL
02.2005 - 02.2016
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Generated daily reports on sales activities for management review.
- Resolved customer complaints and inquiries in a timely manner.
- Attended trade shows and conferences to promote products and services.
- Created customized presentations for potential customers based on their requirements.
- Maintained accurate records of all sales activities in the CRM system.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Priced out products for customers and drew up sales paperwork.
- Handled credit and debit card payment processing to complete purchasing experience.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Created successful strategies to develop and expand customer sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Maintained records related to sales for store management.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Recruiter
Corporate Staffing
Chicago, IL
11.1999 - 12.2004
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with HR leadership regarding candidate salary determinations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Coordinated schedules to arrange management interviews with applicants.
- Developed and implemented plans to improve recruitment process.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Worked alongside global business leader to deploy new training strategies.
Restaurant Owner
Mint Night Club
Chicago, IL
09.1998 - 05.2002
- Established standards for quality control, customer service, health and safety regulations.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Created promotions and special events to attract customers and boost sales.
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Optimized profits by controlling food, beverage and labor costs.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Bachelor of Science - Fine Arts
Illinois State University
Normal, IL05.1998
Skills
- Business Development
- Customer Service
- Business Administration
- Project Management
- Talent Allocation
- Strategic Planning
- Business Planning
- Negotiation
- Relationship Building
- Customer Relations
- Issue Resolution
- Sales Development
- Professional Networking
- Driven and Determined
- Attention to Detail
- Consulting
- New Business Development
- Employee Development
- Resources Allocation
- Financial Management
- Regulatory Compliance
- Sales Oversight
- Contract Management
- Quality Assurance
- Employee Training
- Task Delegation
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Spa Coordinator
La' Reese Spa
09.2007 - Current
Sales Consultant
Liposuction & Cosmetic Surgery
02.2005 - 02.2016
Recruiter
Corporate Staffing
11.1999 - 12.2004
Restaurant Owner
Mint Night Club
09.1998 - 05.2002
Bachelor of Science - Fine Arts
Illinois State University
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