Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Kalmey

Louisville,KY

Summary

Customer-focused leader with experience in account management, operations, and sales. Proven ability to build relationships, drive revenue, and lead teams to exceed goals in customer success and retention. Adept at team leadership, marketing strategy, driving growth, and fostering strong client relationships with consultative selling skills.

Overview

29
29
years of professional experience

Work History

Owner - Salon Operations, Sales & Marketing

The Lash Lounge - Franchise
Louisville, KY
02.2017 - 02.2023
  • Managed operations, staffing, scheduling, client relations, lead management, business development, and membership sales. Hired and trained staff to corporate standards, oversaw performance goals, and executed marketing campaigns. Achievements: Ranked #3 in nationwide membership sales in 2018, and #4 nationwide in financial and operational performance in 2019 and 2020. Ranked in the top 10 salons in 2021 and 2022 for operational excellence.

Owner - Designer, Sales & Brand marketing

Coquettish Designs LLC
Louisville, Kentucky
03.2009 - 08.2016
  • Directed operations, designed and manufactured products, and managed customer service, sales, inventory, and marketing. Led custom design projects, built brand identity, negotiated wholesale/consignment contracts, analyzed sales trends, and cultivated client relationships.

Pharmaceutical Sales Consultant

Novartis Pharmaceuticals Corporation
Cincinnati, Ohio
05.1998 - 07.2001
  • Promoted products to medical professionals using consultative selling. Managed outreach, handled product inquiries, and exceeded sales goals through relationship management.

Senior Account Manager

Productivity Point International
Cincinnati, Ohio
05.1994 - 05.1998
  • Managed Fortune 100-500 accounts, delivering tailored training, education, and consulting solutions to top executives. Prospected via cold calling, opened new accounts, and developed customized offerings using consultative selling. Resolved complex issues, maintained strong client relationships, and achieved 133% of year-end new business target success while sustaining existing client agreements. Effectively created success and retention through proactive communication and streamlined workflows.

Education

Bachelor of Arts -

University of Dayton
Dayton, OH
05-1994

Skills

  • Customer success and retention
  • CRM systems
  • Mindbody
  • Lead management and scheduling
  • Consultative selling
  • Cold calling
  • Onboarding and training
  • Marketing strategy
  • Team leadership

Timeline

Owner - Salon Operations, Sales & Marketing

The Lash Lounge - Franchise
02.2017 - 02.2023

Owner - Designer, Sales & Brand marketing

Coquettish Designs LLC
03.2009 - 08.2016

Pharmaceutical Sales Consultant

Novartis Pharmaceuticals Corporation
05.1998 - 07.2001

Senior Account Manager

Productivity Point International
05.1994 - 05.1998

Bachelor of Arts -

University of Dayton

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