Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Karn

Chicago Heights,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication

Active listening and analytical problem-solving skills

Dedicated customer service professional with knowledge of service delivery and multitasking abilities


Overview

16
16
years of professional experience

Work History

Lead Customer Service Manager

Dollar General Store
03.2021 - 10.2023

Provided customer support to customers

Answered customer telephone calls promptly

Responded to customer requests for products and services

Assistant Manager

Circle K
06.2016 - 12.2020

Generated repeat business through exceptional customer service and responded to customer concerns

Completed regular inventory counts

Created employee schedules

Secretary

Pioneer Automotive Industries
11.2007 - 08.2013

Scheduled appointments and conducted follow-up calls to clients

Responded to emails and other correspondents Answered multi-line phone system and enthusiastically greeted callers

Enhanced office efficiency by streamlining filing system

Entered data into system and updated customer contacts

Maintained daily report documents and memos

Contributed to a positive work environment

Handled sensitive information discreetly

Maintained electronic filing systems and keeping accurate records





Education

Associate of Arts - Business Administration

Moraine Valley Community College
Palos Hills, IL
05.2017

Skills

Multitasking

Project Manager

Quality Assurance

Excellent customer sevice

Timeline

Lead Customer Service Manager

Dollar General Store
03.2021 - 10.2023

Assistant Manager

Circle K
06.2016 - 12.2020

Secretary

Pioneer Automotive Industries
11.2007 - 08.2013

Associate of Arts - Business Administration

Moraine Valley Community College
Jennifer Karn