Jennifer Karns
North Las Vegas
Summary
Resourceful and experienced General Store Manager with a strong background in retail operations. Skilled in driving revenue growth and enhancing customer satisfaction. Demonstrated leadership abilities by successfully leading a team of 25, implementing effective strategies that propelled store ranking to 17th worldwide out of 1,669 locations. Proven expertise in budget management, inventory control, and staff training, resulting in optimized operational efficiency and a positive work environment. Authorized to work in the US for any employer.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Store Manager
Marco's Pizza
09.2021 - Current
- Leading the team, managing operations, ensuring customer satisfaction, and overseeing financial performance, including inventory, ordering, and profit/loss statements.
- Team leadership, staff management, employee training, conflict resolution, performance management, motivation. Operational efficiency, process improvement, quality control, time management, problem-solving.
- Budget management, financial analysis, inventory control, cost management, profit and loss, forecasting. Customer service, customer satisfaction, relationship building, complaint resolution, exceeding expectations. Strategic planning, business development, market analysis, growth strategies, innovation.
- Implemented effective strategies to drive sales growth and achieve revenue targets Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Managed a team of 25 employees, providing training, coaching, and performance evaluations
- Optimized inventory levels by analyzing sales data and implementing efficient ordering Conducted regular audits to maintain accurate inventory records and minimize shrinkage losses
- Employee incentive programs that boosted morale, productivity, and overall team performance, development and training techniques. Mentored and coached employees to foster professional development and career advancement within the organization
- Utilized point-of-sale (POS) systems effectively to track sales data, monitor inventory levels, analyze trends, and make informed business decisions
- Maintained high standards of cleanliness throughout the store by implementing rigorous cleaning protocols
- Resolved escalated customer complaints promptly while maintaining positive relationships with customers
- Ensured compliance with company policies regarding safety procedures, cash handling practices, loss prevention measures
- Analyzed financial reports and key performance indicators (KPIs) to identify opportunities for cost savings and revenue growth
- Demonstrated strong leadership skills by effectively delegating tasks, setting clear expectations, and motivating team members towards achieving goals
- Cultivated a positive work environment through open communication channels, team-building activities
Visual Merchandiser
Old Navy
09.2012 - 01.2014
- Visual Merchandiser Visual display of the stores visual layout with suggestive sales. Organization and monitoring, Directing processing and visual associates. Working on the floor with sales in a very fast pasted environment.
- Conducted regular store visits to assess the effectiveness of visual merchandising efforts and make necessary adjustments
- Collaborated with cross-functional teams including buyers, marketing, and store managers to develop effective visual merchandising strategies
- Designed and executed visually appealing displays to showcase merchandise in accordance with brand guidelines
- Utilized knowledge of current fashion trends and customer preferences to create compelling product presentations that drove sales
- Implemented innovative techniques such as color blocking, storytelling, and focal points to enhance the visual impact of displays
- Managed inventory levels of visual props and fixtures, ensuring availability for upcoming promotions or events
- Developed seasonal window displays that captured attention from passersby and enticed them into the store
- Participated in team meetings to discuss upcoming promotions or changes in merchandise assortment that required adjustment in display setups
- Implemented strategies for highlighting high-margin items through strategic positioning within displays
Visual Merchandiser
Adidas
01.2009 - 09.2012
- Visual Merchandiser Visual display of the stores visual layout and Marketing
- Designed and implemented visually appealing displays to showcase merchandise in accordance with brand guidelines
- Utilized knowledge of current fashion trends and customer preferences to create visually compelling product presentations
- Managed inventory levels and ensured proper stock rotation to maintain a fresh and enticing shopping environment
- Executed floor moves and display changes on a regular basis to highlight new arrivals and promote seasonal promotions
- Developed creative solutions for maximizing limited space while maintaining an organized and aesthetically pleasing layout
- Incorporated storytelling elements into visual displays to create an emotional connection with customers and enhance brand loyalty
- Maintained a clean and organized visual merchandising storage area, ensuring easy access to props, fixtures, or display materials
Visual Merchandiser
Forever 21
11.2005 - 05.2006
- Visual Merchandiser . Visual display of the store layout and 15 manikins. Organizing and upkeep. Directing and monitoring sales associates. Lead cashier and closing.
Education
High school diploma - undefined
March Mountain High School
Moreno Valley, CA05.2000
Skills
- Retail sales (10 years)
- Customer service
- Communication skills
- Leadership (10 years)
- Merchandising (5 years)
- Retail management (10 years)
- Supervising experience (10 years)
- POS (4 years)
- Adobe Photoshop
- Cash register (10 years)
- Management (5 years)
- Sales
- Cash handling (10 years)
Accomplishments
- Achieved remarkable growth at Marco's, elevating store performance from 500+ ranking to top 17 out of 1,669 global locations, with sustained top 25 rankings.
- Excelled as Adidas Visual Merchandiser, crafting store experiences that maximized sales potential and helped drive the company's highest-ever sales year, reaching $10 million and setting a national benchmark.
Certification
Servsafe
Art, photography, painting
Avid acrylic painter, enjoying the creative process and exploring various techniques to express myself artistically.
Timeline
General Store Manager
Marco's Pizza
09.2021 - Current
Visual Merchandiser
Old Navy
09.2012 - 01.2014
Visual Merchandiser
Adidas
01.2009 - 09.2012
Visual Merchandiser
Forever 21
11.2005 - 05.2006
High school diploma - undefined
March Mountain High School
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