Jennifer Kasik
Covington,WA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Consistent in supporting medical staff and patients effectively.
Overview
19
19
years of professional experience
Work History
Call Center Supervisor
Proliance Orthopedic Associates
Renton, WA, USA
08.2024 - Current
- Oversee a Scheduling team and Triage team for an Orthopedic practice.
- In charge of training new hires, monitoring schedules and calls internal and external.
- Coordinate with providers to create new scheduling criteria.
- Coordinate with other departments to create new workflows.
Lead Surgery Schedule/Total Joint Navigator
VP Surgery Center of Auburn
Auburn, WA, USA
08.2022 - 07.2024
- Oversee a scheduling team for 12 surgeons.
- In charge of training new hires, monitoring scheduling and coordinating with provider’s clinical team to assist in scheduling patients.
- Monitor all surgery authorizations for commercial insurance, Labor and Industries and self-insured/PIP Claims.
- Coordinate all pre and post op education for total joint patients having surgery in an outpatient surgery center.
Medical Assistant/Cast Tech
Valley Sports Medicine
Renton, WA, USA
07.2018 - 08.2022
- Assist with injections, rooming patients, triaging messages/phone calls and occasional splint/DME application.
- Assisting with Ultrasound guided procedures.
Medical Assistant/Cast Tech
Franciscan Orthopedic Associates
Federal Way, WA, USA
09.2014 - 07.2018
- Performed cast removal and cast placement, suture/staple removal, Wound Care, and splinting.
- Responsible for rooming patients, taking vitals and triaging phone calls.
Medical Assistant
Cascade Orthopaedics
Auburn, WA, USA
01.2007 - 01.2014
- Perform pre- and post-op patient care in an ambulatory surgery center.
- Assist with surgical procedures in the operating room and running a C-ARM x-ray machine.
- In clinic, participate in preparing and programming for spinal cord stimulation implant trials, assist with EMGs, greet and room patients, take vital signs, write prescriptions, prepare injectable medications, and triage patient phone calls.
- Handling all aspects of labor and industries claims.
- Assisted doctors in the conversion from paper charts to EMR.
- Handled some clinic coordinator/Lead responsibilities.
Education
Registered Orthopedic Technologist -
The American Society of Orthopedic Professionals
Registered X-ray Technician -
Washington State Department of Health
Certified Medical Assistant -
Everest College
Skills
- Customer service
- Clinical documentation
- Patient-focused care
- Procedure assistance
- Compassionate
Timeline
Call Center Supervisor
Proliance Orthopedic Associates
08.2024 - Current
Lead Surgery Schedule/Total Joint Navigator
VP Surgery Center of Auburn
08.2022 - 07.2024
Medical Assistant/Cast Tech
Valley Sports Medicine
07.2018 - 08.2022
Medical Assistant/Cast Tech
Franciscan Orthopedic Associates
09.2014 - 07.2018
Medical Assistant
Cascade Orthopaedics
01.2007 - 01.2014
Registered Orthopedic Technologist -
The American Society of Orthopedic Professionals
Registered X-ray Technician -
Washington State Department of Health
Certified Medical Assistant -
Everest College