SalesForce
Jennifer A. Kay
Senior Marketing Service Representative
San Antonio,TX
Summary
As an accomplished Senior Marketing Sales Representative my desire is to maximize my skills within HCSC. My background includes 16 years of experience with an exceptional track record for achieving and surpassing goals, while maintaining exceptional quality. These results were achieved through persistence, dedication, integrity, and strong interpersonal skills. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude, and willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Senior Marketing Service Representative
Health Care Service Corporation
San Antonio, TX
09.2008 - Current
- Responsible for supporting Regional Sales Representatives or Account Management personnel within BlueCross BlueShield of Texas in the prospecting, acquiring and renewing business through a portfolio of products
- Acquires understanding of sales/marketing/health insurance skills involving processing and coordination of services for health care clients
- Ability to interact professionally with both internal and external contacts
- Trained entry-level Marketing Service Representatives on company protocols, best practices and procedures.
- Recorded renewal and claims data in SalesForce, LGTT, and Outlook databases, streamlining analysis procedures for efficiency and accuracy.
- Carried out day-to-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
Claims Negotiator II
Health Care Service Corporation
Springfield, IL
05.2006 - 08.2008
- Conduct third party liability investigations involving settlements for claims that were paid by BlueCross BlueShield of Illinois
- Negotiating with attorneys and third party carriers to insure accurate settlements in accordance to contractual obligations
- Requires knowledge of HIPAA laws, auto liability insurance limits, anatomy of the human body, and state regulations.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
Bachelor of Science - Business Marketing
University of Phoenix/Online
Phoenix, AZ 02.2002 - 02.2006
Health & HMO License - undefined
Skills
Product knowledge
Quotes and sales
Policy renewals
Health insurance
Quote information
Comprehensive General Line Knowledge
Time Management
Strong Work Ethic
Software
Outlook
LGTT
Excel
Timeline
Senior Marketing Service Representative
Health Care Service Corporation
09.2008 - Current
Claims Negotiator II
Health Care Service Corporation
05.2006 - 08.2008
Bachelor of Science - Business Marketing
University of Phoenix/Online
02.2002 - 02.2006