Jennifer K. Corppetts
Spokane,WA
Summary
Results-driven professional with extensive experience in senior living roles. Known for impactful decision-making and adept at navigating complexities of senior care options. Knowledgeable in marketing & business development with proven track record in driving business growth and forging strategic partnerships. Highly collaborative, focused on team success, and adaptable to changing environments. Proven skills in client relationship management and strategic planning.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Business Development
CarePatrol of Spokane
02.2023 - Current
- Increased client base by developing and implementing effective business development strategies.
- Established, initiated and optimized business development strategies based on company targets, customer specifications, market data, and budget factors.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
Care Transition Advisor
CarePatrol of Spokane
10.2022 - 02.2023
- Helped families and seniors navigate the senior living options in Spokane.
- Explained care levels and financial obligations to families in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from families regarding medical & VA benefits and Medicaid qualifications through telephone, email, and in-person interactions.
- Kept up to date on all Assisted Living, Memory Care, and Adult Family Homes care and violation histories.
- Provided ongoing support for family members during their loved ones'' transition into senior living communities, easing concerns and building trust.
- Collaborated with healthcare professionals to ensure seamless transitions for new residents.
Sales & Marketing Specialist
Riverview Retirement Community
01.2017 - 10.2022
- Co-created and managed online marketing campaigns, print advertising and open houses
- Toured, sold and leased independent & assisted living homes, apartments and memory care rooms
- Analyzed competitor offerings and pricing, helping the company maintain a competitive edge in the market.
- Organized and managed successful trade shows, expanding the company's professional network and generating new leads.
- Optimized website content for SEO purposes, enhancing online visibility and driving organic traffic growth.
- Generated valuable referrals from existing customers through proactive relationship management efforts.
Marketing Coordinator & Communications Specialist
Riverview Retirement Community
01.2015 - 01.2017
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Planned and executed internal and external marketing events.
Aquatics & Fitness Coordinator
Riverview Retirement Community
03.2013 - 01.2015
- Coordinated and developed all of the fitness center programs.
- Taught Water Aerobics and Senior fitness classes daily to improve flexibility, strength, and cardiovascular conditioning.
- Provided safety orientations, and fitness equipment demonstration
- Wrote and managed policies and procedures, and release of liability forms for the AQC
- Supervised fitness center operations, hired instructors, maintained equipment and managed budgets.
Receptionist
Riverview Retirement Community
05.2012 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Website Manager
A Child’s Closet.com
02.2007 - 05.2012
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Maintained and managed all website content and updates, this included the back office of the website through the merchant account and PayPal
- Enhanced user experience by optimizing website layouts and navigation features.
- Facilitated returns and exchanges of products and developed new process for better efficiency.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Business Administration, Human Resource Management
Eastern Washington University
Cheney, WA01.1995
AA Degree -
Spokane Community College
Spokane, WA01.1994
Skills
- Sales training and leadership
- Vendor management
- Networking
- Google Docs
- Canva
- Website content development
- Facebook advertising
- Content creation
- Corporate communications
Certification
- CPR and first aid certified
- Dementia Training
- Facebook training via Skill Path & DH Marketing Firm
Timeline
Director of Business Development
CarePatrol of Spokane
02.2023 - Current
Care Transition Advisor
CarePatrol of Spokane
10.2022 - 02.2023
Sales & Marketing Specialist
Riverview Retirement Community
01.2017 - 10.2022
Marketing Coordinator & Communications Specialist
Riverview Retirement Community
01.2015 - 01.2017
Aquatics & Fitness Coordinator
Riverview Retirement Community
03.2013 - 01.2015
Receptionist
Riverview Retirement Community
05.2012 - 03.2013
Website Manager
A Child’s Closet.com
02.2007 - 05.2012
AA Degree -
Spokane Community College
Business Administration, Human Resource Management
Eastern Washington University
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